Skip Headers
Oracle® Real User Experience Insight User's Guide
Release 6.5.2 for Linux x86-64
Part Number E20330-01
Home
Book List
Index
Contact Us
Next
View PDF
·
Mobi
Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Updated Terminology
Conventions
1
Getting Started
1.1
What is RUEI?
1.2
Requirements
1.3
Before You Start
1.4
Understanding User Roles and Permissions
1.4.1
User Roles
1.4.2
Access Level Permissions
1.4.3
Access to Data Browser Groups
1.4.4
Managing the Scope of Authorized Data Within Modules
1.5
Starting RUEI
1.6
Customizing Your Environment
1.7
Working with Dashboards
1.7.1
Creating New Dashboards
1.7.2
Modifying a Dashboard's Contents
1.7.3
Using Data Access Filters
1.7.4
Adding a Data Browser or KPI View to a Dashboard
1.7.5
Creating Public Templates
1.7.6
Modifying a Template's Properties and Contents
1.7.7
Publishing Templates
1.7.8
Publishing Template Items
1.8
Ending Your Session
2
Working With Reports
2.1
Introducing the Report Tree
2.1.1
The Standard Report Library
2.1.2
Customizing the Report Library
2.2
Using the Mailing Facility
2.3
Using the Favorites Facility
2.4
Using the Calendar
2.4.1
Controls
2.5
Using Report Filters
2.6
Browsing Reports
2.6.1
The Report Header
2.6.2
The Information Screen
2.7
Report Sections
2.7.1
Interpretation of Reported Values
2.8
Working With Print Layout Mode
2.8.1
Working With Value Lists
2.8.2
Limiting Value Lists
2.9
Creating New Reports
2.9.1
Enabling and Disabling Report Parts
2.9.2
Modifying Existing Reports
2.10
Exporting Reports to PDF
2.11
Exporting Report Data
3
Working With the Data Browser
3.1
Introducing the Data Browser
3.1.1
The Data Browser Toolbar
3.2
Understanding the Data Structure
3.2.1
Real-Time and Session-Based Data
3.2.2
Problem Analysis Groups
3.2.3
Page Delivery Dimension
3.2.4
The URL Diagnostics Group
3.2.5
Suite Groups
3.2.6
Oracle Enterprise Manager Service Test Monitoring
3.3
Working With Value Lists
3.3.1
Changing the Sort Order
3.3.2
Inclusive and Exclusive Filters
3.4
Searching in the Data Browser
3.5
Sorting Data
3.6
Moving Backwards and Forwards Within the Data Browser
3.7
Working With Filters
3.7.1
Defining Filters
3.7.2
Working With Multiple Filters
3.7.3
Using Report Filters
3.8
Exporting Data
3.8.1
Modifying the Exported Data
3.8.2
Selecting the Export Format
3.9
Working With Custom Dimensions
3.9.1
Removing Custom Dimensions
3.10
Working With the Diagnostics Facility
3.10.1
Replaying User Sessions
3.10.2
Exporting Session Pages to Microsoft Excel
3.10.3
Exporting Full Session Information
4
Working with KPI Overviews and Alert Lists
4.1
KPI Overviews
4.1.1
Viewing KPI Overviews
4.1.2
Presentation Style
4.1.3
Zooming In and Out
4.1.4
KPIs and Targets
4.1.5
Working with Incomplete Data
4.1.6
Drilling-Down Through Overviews
4.1.7
Working with Alert Logs
4.2
Comparing KPI Behavior
4.3
Working With Alert Lists
4.3.1
Filtering Alerts
4.3.2
Viewing Alerts
5
Setting Up Performance Monitoring
5.1
Introduction
5.1.1
Filtering KPIs
5.2
Defining KPIs and SLAs
5.2.1
Renaming, Moving, and Deleting KPIs
5.2.2
Copying Existing KPIs
5.3
Modifying Existing KPIs
5.3.1
Understanding KPI Calculation Ranges
5.3.2
Automatic and Fixed Targets
5.4
Defining Service Level Schedules
5.5
Defining Alert Schedules
5.5.1
Alert Profiles
5.5.2
Escalation Procedures
5.5.3
Measuring and Notification Intervals
5.5.4
Testing Alert Messages
5.5.5
Using Mail Notifications
5.5.6
Using SNMP Notifications
5.5.7
Using Text Message Notifications
6
Defining Pages and User Flows
6.1
Naming Pages
6.2
Defining Applications
6.2.1
Using Advanced Settings to Control the Handling of Pages and Objects
6.2.2
Using the Ruling Facility
6.2.3
Reporting Unclassified Pages
6.2.4
Reporting Service Test Beacon Traffic
6.2.5
Obtaining the Client IP Address
6.2.6
Automatic Page Naming Assignment
6.2.7
Refining Your Application Definitions
6.2.8
Specifying Page Loading Satisfaction
6.2.9
Trapping Application Content Messages
6.2.9.1
Defining Translations for Content Messages
6.2.9.2
Appending Content Messages to Errors
6.2.10
Defining User Identification
6.2.11
Viewing the Application Page Structure
6.2.12
Locating Page Details
6.2.13
Tracking Page Usage
6.2.13.1
Defining Key pages
6.2.14
Specifying Page Content Checks
6.2.15
Manually Identifying Pages
6.2.16
Controlling Reporting Within the URL Diagnostics Group
6.2.17
Controlling JavaScript Replay Execution
6.3
Monitoring OAM-Based Traffic
6.4
Defining Single Sign-On (SSO) Profiles
6.4.1
Understanding How SSO-Enabled Traffic is Monitored
6.4.2
Creating SSO Profiles
6.4.3
Modifying SSO Profiles
6.4.4
Verifying Your SSO Configurations
6.5
Working With Suites
6.6
Working With User Flows
6.6
Understanding User Flows
6.6
Defining User Flows
6.6.1
Modifying User Flows
6.6.2
Copying User Flows
6.6.3
Specifying the Default Step Idle Time
6.6.4
Assigning Monetary values to User Flows
6.6.5
Understanding How User Flows are Reported
6.6.6
Converting Service Test Sessions into User Flows
7
Defining the Web Site Configuration
7.1
Specifying Cookie Technology
7.1.1
Implementing JavaScript Cookie Generation
7.1.2
Specifying the Fallback Session Tracking Mechanism
7.2
Defining Named Web Server Groups
7.2.1
Viewing Server Information
7.3
Defining Named Client Groups
7.3.1
Viewing Named Client Group Information
7.4
Fine-tuning Your Settings
7.4.1
Ignoring Failed URL Hits
7.4.2
Filtering Arguments in the Page URL Dimension
7.4.3
Controlling Session Reporting
7.5
Defining Web Services
7.5.1
Reporting Unclassified Function Calls
7.5.2
Specifying Function Loading Satisfaction
7.5.3
Trapping Function Call Errors
7.5.4
Defining Client Identification
7.6
Controlling Rule Ordering Within RUEI
7.7
Configuring Clickouts to External Tools
8
Managing Security-Related Information
8.1
Managing the Scope of Monitoring
8.2
Defining Network Filters
8.2.1
Defining VLAN Filters
8.2.2
Limiting Overall Traffic
8.2.3
Filtering Based on Physical or Functional IP Addresses
8.3
Managing SSL Keys
8.3.1
Removing SSL Keys
8.3.2
Monitoring Key Expiration
8.3.3
Monitoring SSL traffic via a Proxy Tunnel
8.4
Masking User Information
8.5
Masking SSL Client Certificates
9
Monitoring and Maintaining the System
9.1
Monitoring the Status of the System
9.1.1
Temporary Delays and Alerts
9.2
Viewing the Status of the Collectors
9.2.1
Working Within the Collector Statistics Window
9.2.2
Attaching New Collectors
9.3
Specifying the URL Argument/Collector Encoding
9.4
Configuring System Failure Alerts
9.5
Configuring Database and Disk Space Limits and Alerts
9.6
Specifying Data Retention Policies
9.6.1
Defining Reporter Retention Policies
9.6.2
Setting the Maximum Data Group Size
9.6.3
Setting the Maximum Size of the Failed Groups
9.6.4
Defining Collector Data Retention Policies
9.7
Viewing a Traffic Summary
9.8
Creating and Restoring Configuration Backups
9.9
Working with the Event Log
9.10
Configuring Text Message Providers
9.11
Creating Helpdesk Reports
9.12
Adding Network Data Collectors
9.13
Managing the E-Mail Configuration
9.14
Resetting the System
9.15
Setting System-Wide Preferences
9.16
Controlling the Reporting of Incomplete Data
9.17
Controlling the Reporting of the Current Period
9.18
Specifying KPI and SLA Reporting Precision
9.19
Managing Users and Permissions
9.19.1
Adding New Users
9.19.2
Modifying Existing Users
9.19.3
Modifying a User's Settings
9.19.4
Enforcing Password Security Policies
9.19.5
Configuring LDAP Server User Authentication
9.19.6
Configuring Oracle Single Sign-On (SSO) User Authentication
9.20
Exporting Enriched Data
A
Tagging Conventions
A.1
Page Tagging Conventions
A.2
Service Tagging Conventions
B
Cookie Structures
C
Troubleshooting
C.1
Oracle Web Sites
C.2
Contacting Customer Support
C.3
General (Non-specific) Problems
C.4
Starting Problems
C.5
Delays in Reported Data
C.6
SNMP Alert Issues
C.7
Text Message Alert Issues
C.8
Time Zone Issues
C.9
Data Monitoring Appears To Have Stopped
C.10
Collector Crashes Do Not Generate Core Dumps
C.11
Deliberately Forced Core Dumps Reported in Event Log
C.12
Memory Allocation Error
D
Summary of Data Items
D.1
Data Terms
D.2
KPI Metrics
D.3
Dimensions
D.4
Data Collection
D.4.1
Dynamic and Static Content
D.4.2
Forced Objects
D.4.3
Page and Hit Correlation
D.4.4
End-to-end, Server, and Network Times
D.4.5
Page Load Time and End-to-End Time
D.4.6
Browser Loading and Page Reading Times
D.4.7
Reported Page Views
D.4.8
Dimension Level Values
D.4.9
Network Traffic Compression
D.5
Condensing and Aggregating Data
E
Explanation of Failure Codes
E.1
Failure website-error
E.1.1
Failure website-error http-bad-request (400)
E.1.2
Failure website-error http-unauthorized (401)
E.1.3
Failure website-error http-payment-req (402)
E.1.4
Failure website-error http-forbidden (403)
E.1.5
Failure website-error http-not-found (404)
E.1.6
Failure website-error http-method-not-allowed (405)
E.1.7
Failure website-error http-not-acceptable (406)
E.1.8
Failure website-error http-proxy-authentication (407)
E.1.9
Failure website-error http-request-timeout (408)
E.1.10
Failure website-error http-conflict (409)
E.1.11
Failure website-error http-gone (410)
E.1.12
Failure website-error http-length-required (411)
E.1.13
Failure website-error http-precondition-failed (412)
E.1.14
Failure website-error http-entity-too-large (413)
E.1.15
Failure website-error http-URI-too-long (414)
E.1.16
Failure website-error http-media-not-supp (415)
E.1.17
Failure website-error http-invalid-range (416)
E.1.18
Failure website-error http-expect-failed (417)
E.2
Failure server-error
E.2.1
Failure server-error internal-error (500)
E.2.2
Failure server-error not-implemented (501)
E.2.3
Failure server-error dispatch-error (502)
E.2.4
Failure server-error service-unavailable (503)
E.2.5
Failure server-error dispatch-timeout (504)
E.2.6
Failure server-error version-not-supported (505)
E.3
Failure no-server-response
E.4
Failure network-error
F
Working with XPath Queries
F.1
Introduction
F.2
Basic XPath Queries
F.3
Restrictions
F.4
Indices and Attribute Predicates
F.5
Examples
F.6
Implementation Considerations
F.7
Using Third-Party XPath Tools
G
Working With National Language Support
G.1
Introduction
G.2
Implementation Considerations
G.3
Specifying Content Checks
H
WebLogic Portal (WLP) Support
H.1
Introduction
H.2
Creating WLP Suite Definitions
H.3
Synchronizing RUEI with your WLP Environment
H.4
Specifying the Cookie Technology
H.5
Configuring User Authentication
H.6
Verifying and Evaluating Your WLP Definitions
H.7
Suite Definition Mappings
H.8
Data Items
H.9
Known Limitations
I
Oracle ADF Support
I.1
Introduction
I.2
Creating Oracle ADF Suite Definitions
I.3
Enabling Monitoring of ADF Applications
I.4
Specifying the Cookie Technology
I.5
Suite Definition Mappings
I.6
Data Items
I.7
Known Limitations
J
PeopleSoft Support
J.1
Introduction
J.2
Verifying the Scope of Monitoring
J.3
Creating PeopleSoft Suite Definitions
J.4
Running the create_PSFT_info.sh Script
J.5
Verifying the Cookie Technology
J.6
Verifying and Evaluating Your Configuration
J.7
Known Limitations
J.8
Hostnames and URL Prefixes
J.9
Database Tables
J.10
Data Items
J.11
Resources
K
Siebel Support
K.1
Introduction
K.2
Creating Siebel Suite Definitions
K.3
Verifying the Cookie Technology
K.4
Verifying and Evaluating Your Configuration
K.5
Obtaining the User Logon
K.6
Hostnames and URL Prefixes
K.7
Sessions
K.8
Actions and Pages
K.9
Reported Application Names
K.10
Functional Error Recognition
K.11
Data Items
K.12
Known Limitations
L
Oracle FLEXCUBE Support
L.1
Introduction
L.2
Verifying the Scope of Monitoring
L.3
Creating Oracle FLEXCUBE Suite Definitions
L.4
Running the create_FCUB_info.sh and create_FCDB_info.sh Scripts
L.5
Verifying the Cookie Technology
L.6
Verifying and Evaluating Your Configuration
L.7
FCDB Portal Recognition
L.8
Known Limitations
L.9
Hostnames and URL Prefixes
L.9.1
FCDB Application Reporting
L.9.2
FCUB Application Reporting
L.10
Database Tables
L.10.1
FCDB Customizations
L.10.2
FCUB Customizations
L.11
Data Items
M
Oracle E-Business Suite (EBS) Support
M.1
Introduction
M.2
Working Within a Forms-Only Environment
M.3
Verifying the Scope of Monitoring
M.4
Creating EBS Suite Definitions
M.5
Specifying the Tracking Technology
M.5.1
Configuring Custom Cookies
M.5.2
Verifying the Cookie Configuration
M.5.3
Session Tracking, Correlation Variable, and Session URL argument
M.6
Specifying The Forms Socket Mode Timeout
M.7
Synchronizing RUEI With the EBS Production Environment
M.8
Verifying and Evaluating Your Configuration
M.9
Checking Socket and Servlet Mode
M.10
Hostnames and URL Prefixes
M.11
Database Tables
M.12
Actions, Pages, and Objects
M.13
Functional Errors
M.14
OA Framework Page Name Deduction
M.15
Page Context
M.15.1
Request and Page Boundaries
M.16
Data Items
M.17
Resources
M.18
Known Limitations
M.19
Troubleshooting
M.19.1
Network Traffic Does Not Appear to be Measured
M.19.2
A Large Number of Unidentified Actions are Reported
M.19.3
Sessions are Reported as "Anonymous"
M.19.4
Create_EBS_info.pl Script Reports FRM-91500 Error
M.19.5
Perl Zip Functionality is not Available
M.19.6
The frmcmp_batch Script Fails
M.19.7
create_EBS_info.pl Script Generates Warnings/Errors
N
JD Edwards Support
N.1
Introduction
N.2
Verifying the Scope of Monitoring
N.3
Creating JD Edwards Suite Definitions
N.4
Running the create_JDE_info.sh Script
N.5
Verifying the Cookie Technology
N.6
Hostnames and URL Prefixes
N.7
Verifying and Evaluating Your Configuration
N.8
Data Items
N.9
Known Limitations
O
Monitoring NATed Traffic
O.1
Placement Before NAT Devices
O.2
Obtaining the End-User IP Address
O.3
Obtaining the IP Address of the Replying Web Server
P
Verifying Monitored Network Traffic
P.1
Introduction
P.2
Creating Traffic Snapshots
P.3
Analyzing Traffic Information
Q
GUI Performance Enhancements
Q.1
Introduction
Q.2
Modifying the DOP Setting
R
Enriched Data Export Facility
R.1
Database Table Structures
R.2
Country And Region Reporting
S
Third-Party Licenses
Glossary
Index
Scripting on this page enhances content navigation, but does not change the content in any way.