Sun Server X2-4 (formerly Sun Fire X4470 M2) Product Notes

Exit Print View

Updated: August 2015
 
 

Gathering Information for the Physical Media Request

You must have a warranty or support contract for your server in order to make a physical media request (PMR).

Before you make the PMR, gather the following information:

  • Obtain product name, software release version, and patches required. It will be easier to make the request if you know the latest software release and the name of the download packages (patches) that you are requesting.

    • If you have access to My Oracle Support – Follow the instructions in Download Firmware and Software Using My Oracle Support to determine the latest software release and view available downloads (patches). After viewing the list of patches, you can navigate away from the Patch Advanced Search Results screen, if you do not want to continue with the download steps.

    • If you do not have access to My Oracle Support – Use the information in Available Software Release Packages to determine which packages you want, then request those packages for the latest software release.

  • Have the shipping information ready. You will need to provide a contact, phone number, email address, company name, and shipping address as part of the request.

Request Physical Media (Online)

Before You Begin

Gather the information described in Gathering Information for the Physical Media Request before making the request.

  1. Go to the following web site: https://support.oracle.com.
  2. Sign in to My Oracle Support.
  3. Click on the Contact Us link in the upper right corner of the page.

    The Create Service Request: Problem screen appears.

  4. Describe your request as follows:
    1. In the Problem Summary field, type: PMR for latest software release for Sun Server X2-4.
    2. From the Problem Type drop-down list, select Software & OS Media Requests.
    3. In the Support Identifier field, type the Customer Support Identifier associated with your support contract.
  5. Skip the Create Service Request: Solutions screen by clicking the Next button in the upper right corner of the screen twice.

    The Create Service Request: More Details screen appears.

  6. Provide more information about your request as follows:
    1. In the Additional Information section, answer the questions listed in the following table:
      Question
      Your Answer
      Is this a physical software media shipment request?
      Yes
      Which product line does the media request involve?
      Sun Products
      Are you requesting a required password for a patch download?
      No
      Are you requesting a patch on CD/DVD?
      Yes
      If requesting a patch on CD/DVD, please provide the patch number and OS/platform?
      Enter the patch number for each download that you want from the software release.
      List the product name and version requested for the physical media shipment?
      Product Name: Sun Server X2-4.
      Version: Latest software release number.
      What is the OS/platform for the requested media?
      If you are requesting OS-specific downloads, specify the OS here. If you are requesting system firmware only, enter Generic.
      Are any languages required for this shipment?
      No
    2. Fill in the ship-to contact information, which includes a contact name, phone number, email address, company name, and shipping address.
  7. Click Next.

    The Create Service Request: Severity/Contact screen appears.

  8. Enter your contact phone number and preferred method of contact.
  9. Click Submit.

    This completes the physical media request. It can take up to seven business days to receive the physical media.

Request Physical Media (By Phone)

Before You Begin

Gather the information described in Gathering Information for the Physical Media Request before making the request.

  1. Call Oracle support, using the appropriate number from the Oracle Global Customer Support Contacts Directory at:

    http://www.oracle.com/us/support/contact-068555.html

  2. Tell Oracle support that you want to make a physical media request (PMR) for the Sun Server X2-4.
    • If you are able to access the specific software release and patch number information from My Oracle Support, provide this information to the support representative.

    • If you are unable to access the software release information, request the latest software release for the Sun Server X2-4.