Accessing Firmware and Software

This section covers instructions for downloading or requesting software release files.

There are two methods for obtaining updated firmware and software: by using My Oracle Support or by requesting physical media. See:

• Download Firmware and Software Using My Oracle Support

• Requesting Physical Media

Download Firmware and Software Using My Oracle Support

1. Go to the following web site: http://support.oracle.com.
2. Sign in to My Oracle Support.
3. At the top of the page, click the Patches & Updates tab.

   The Patch search pane appears at the right of the screen.

4. Within the Search tab area, click Product or Family (Advanced Search).

   The Search tab area appears with search fields.

5. In the Product field, select the product from the drop-down list.

   Alternatively, type a full or partial product name until a match appears. For example, Sun Server X2-4 (formerly Sun Fire X4470 M2).

6. In the Release field, select a software release from the drop-down list.
7. Click Search.

   The Patch Advanced Search Results screen appears, listing the patches for the software release.

   See Software Releases for a description of the available downloads.

8. To select a patch for a software release, click the patch number next to the software release version (you can use the shift key to select more than one patch).

   A pop-up action panel appears. The pop-up panel contains several action options, including the ReadMe, Add to Plan, and Download options. For information about the Add to Plan option, click on the associated drop-down button and select “Why use a plan?”

9. To review the ReadMe file for the patch, click ReadMe.
10. To download the patch(es), click Download.

    The File Download dialog box appears.

11. In the File Download dialog box, click the patch zip file name.

    The patch for the software release downloads.

Requesting Physical Media

If your processes do not allow downloads from Oracle web sites, you can access the latest software release through a physical media request (PMR).

The following table describes the high-level tasks for making a physical media request and provides links for further information.

Gathering Information for the Physical Media Request

You must have a warranty or support contract for your server in order to make a physical media request (PMR).

Before you make the PMR, gather the following information:

• Obtain product name, software release version, and patches required. It will be easier to make the request if you know the latest software release and the name of the download packages (patches) that you are requesting.

  • If you have access to My Oracle Support – Follow the instructions in Download Firmware and Software Using My Oracle Support to determine the latest software release and view available downloads (patches). After viewing the list of patches, you can navigate away from the Patch Search Results page, if you do not want to continue with the download steps.

  • If you do not have access to My Oracle Support – Use the information in Software Releases to determine which packages you want, then request those packages for the latest software release.

• Have the shipping information ready. You will need to provide a contact, phone number, email address, company name, and shipping address as part of the request.

Request Physical Media (Online)

Before You Begin

Gather the information described in Gathering Information for the Physical Media Request before making the request.

1. Go to the following web site: http://support.oracle.com.
2. Sign in to My Oracle Support.
3. Click the Contact Us link in the upper right corner of the page.

   The Create Service Request: Problem screen appears.

4. In the Request Description section, fill in the following:
   1. In the Problem Summary field, type: PMR for latest software release for Sun Server X2-4.
   2. In the Problem Type drop-down menu, select the following:

      Software & OS Media Request

   3. In the Support Identifier field, type the Customer Support Identifier associated with your support contract.
5. Skip the Create Service Request: Selections screen by clicking the Next button in the upper right corner of the screen twice.

   The Create Service Request: More Details screen appears.

6. In the Additional Information section, answer the questions shown in the following table.
   

   Question Your Answer Is this a physical software media shipment request? Yes Which product line does the media request involve? Sun Products Are you requesting a required password for a patch download? No Are you requesting a patch on CD/DVD? Yes If requesting a patch on CD/DVD, please provide the patch number. Enter the patch number for each download that you want from the software release. List the product name and version requested for the physical media shipment? Product Name: Sun Server X2-4. Version: Latest software release number. What is the OS/platform for the requested media? If you are requesting OS-specific downloads, specify the OS here. If you are requesting system firmware only, enter Generic. Are any languages required for this shipment? No

7. Fill in the Ship-To contact information, which includes a contact name, phone number, email address, company name, and shipping address.
8. Click Next.

   The Create Service Request: Severity/Contact screen appears.

9. Enter your contact phone number and preferred method of contact.
10. Click Submit.

    This concludes the physical media request. It can take up to seven business days to receive the physical media.

Request Physical Media (By Phone)

Before You Begin

Gather the information described in Gathering Information for the Physical Media Request before making the request.

1. Call Oracle support, using the appropriate number from the Oracle Global Customer Support Contacts Directory at:

   http://www.oracle.com/us/support/contact-068555.html

2. Tell Oracle support that you want to make a physical media request (PMR) for the Sun Server X2-4.

   • If you are able to access the specific software release and patch number information from My Oracle Support, provide this information to the support representative.

   • If you are unable to access the software release information, request the latest software release for the Sun Server X2-4.