This image is a diagram that shows the following elements:
The image is labeled Analyzing call data.
At the top of the image, two boxes are located. The left-side box is labeled Call Entity. The right-side box is labeled Service Complete Informant. An arrow points from Call Entity to Service Complete Informant. This arrow is labeled "data."
At the bottom of the image, a series of squares are overlaid upon each other. This item is labeled 'Call Reason' Choice Group.