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Oracle® Real User Experience Insight User's Guide
Release 11.1 for Linux x86-64

Part Number E22309-01
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Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of your network and business infrastructure. You can monitor the real-user experience, set Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.


This guide is intended for all users of RUEI. These can be Administrators, Security Officers, and Business and IT users. These roles are explained in Section 14.2, "Understanding User Roles and Permissions".

This guide is directly relevant to the following users:


Although no specific technical knowledge is required, some familiarity with network and Web technology is assumed. However, some organizational knowledge is required. In particular:

Using This Guide

This guide is organized as follows:

More information

Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit or visit if you are hearing impaired.

Related Documents

For more information, see the following documents in the Oracle Real User Experience Insight (RUEI) documentation set:

The latest version of this and other RUEI books can be found at the following location:

RUEI also provides extensive online help. Select the option Help option from the System menu, or click the Help icon within a dialog to display the online help system.

Updated Terminology

In previous versions of RUEI, users flows were known as transactions.


The following text conventions are used in this document:

Convention Meaning
boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.