Installation Troubleshooting - Sun Server X3-2 HTML Documentation Collection

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	Sun Server X3-2 HTML Documentation Collection

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Document Information

Using This Documentation

Getting the Latest Software and Firmware

About This Documentation

Related Documentation

Access to Oracle Support

Preparing the Site for Installation

Server Specifications

Preparing the Facility

About the Installation Procedure

Installation Procedure Overview

About Server Features and Components

Server Components

Front Panel Status Indicators, Connectors, and Drives

Back Panel Status Indicators, Connectors, and PCIe Slots

Server Management Software Overview

Preparing for Server Installation

Shipping Inventory

Tools and Equipment Needed for Installation

ESD and Safety Precautions

Optional Component Installation

Installing the Server Into a Rack

Installation Prerequisites

Rack Requirements

Safety Precautions When Rackmounting the Server

Rackmount Kit Contents

Stabilize the Rack for Installation

Install Mounting Brackets

Mark the Rackmount Location

Attach Tool-less Slide-Rail Assemblies

Install the Server Into the Slide-Rail Assemblies

Install the Second-Generation Cable Management Arm

Remove the Second-Generation Cable Management Arm

Install the First-Generation Cable Management Arm

Cabling the Server

Rear Cable Connections and Ports

Attaching Data Cables and Power Cords to the Server

Connecting to Oracle ILOM

Oracle ILOM Hardware and Interfaces

Network Defaults

Logging In to Oracle ILOM Using a Local Serial Connection

Logging In to Oracle ILOM Using a Remote Ethernet Connection

Accessing the Host Console Through Oracle ILOM

Troubleshooting the Service Processor Connection

Setting Up Software and Firmware Using Oracle System Assistant

Set Up Software and Firmware

Setting Up an Operating System and Drivers

Configuring Server Drives for OS Installation

RAID Configuration Tools

RAID Configuration Requirements

Configuring Storage Drives Into RAID Volumes Using Oracle System Assistant

Configuring RAID Using the BIOS RAID Configuration Utilities

Configuring the Preinstalled Oracle Solaris 11 Operating System

Preinstalled Operating System RAID Limitations

Operating System Options

Oracle Solaris Configuration Worksheet

Configure the Preinstalled Oracle Solaris 11 Operating System

Oracle Solaris 11 Operating System Documentation

Configuring the Preinstalled Oracle Linux 6.x Operating System

Oracle Linux 6.x Configuration Worksheet

Configure the Preinstalled Oracle Linux 6 Operating System

Register and Update Your Linux Operating System

Oracle Linux Operating System Documentation

Configuring the Preinstalled Oracle VM 3.x Software

Preinstalled Oracle VM Server and Oracle VM Manager Compatibility Requirements

Oracle VM Server Configuration Worksheet

Configure the Preinstalled Oracle VM

Oracle VM Documentation

Controlling System Power and Troubleshooting Installation Issues

Power Off the Server for Orderly Shutdown

Use the Power Button for Orderly Shutdown

Use the Oracle ILOM Command-Line Interface for Orderly Shutdown

Use the Oracle ILOM Web Interface for Orderly Shutdown

Power Off the Server for Immediate Shutdown

Use the Power Button for Immediate Shutdown

Use the Oracle ILOM Command-Line Interface for Immediate Shutdown

Use the Oracle ILOM Web Interface for Immediate Shutdown

Reset the Server

Use the Oracle ILOM Command-Line Interface to Reset the Server

Use the Oracle ILOM Web Interface to Reset the Server

Installation Troubleshooting

Technical Support Information Worksheet

Locating the System Serial Number

Getting Server Firmware and Software

Firmware and Software Updates

Firmware and Software Access Options

Software Releases

Getting Firmware and Software from MOS or PMR

Installing Updates Using Other Methods

Oracle Solaris Installation

About Oracle Solaris Operating System Installs

Oracle Solaris OS Installation Task Map

Supported Operating Systems

Selecting the Console Display Option

Selecting the Boot Media Option

Selecting the Installation Target Option

Oracle Solaris OS Installation Options

Preparing to Install the Operating System

Setting Up BIOS

Configuring RAID

Installing the Oracle Solaris Operating System

Before You Begin

Installing Oracle Solaris 10 or 11 Operating System on a Single System Using Media

Getting Server Firmware and Software

Firmware and Software Updates

Firmware and Software Access Options

Software Releases

Getting Firmware and Software From MOS or PMR

Installing Updates Using Other Methods

Oracle VM Installation

About Oracle VM Installs

Oracle VM Installation Task Map

Supported Oracle VM Software

Selecting the Console Display Option

Selecting the Boot Media Option

Selecting the Installation Target Option

Oracle VM Installation Options

Single-Server Installation Methods

Assisted Oracle VM Installation

Manual Oracle VM Installation

Oracle System Assistant Overview

Oracle System Assistant Tasks

Oracle System Assistant Install OS Task

Obtaining Oracle System Assistant

Preparing to Install Oracle VM

Verify the BIOS Factory Defaults

Configuring RAID

Installing Oracle VM

Before You Begin

Installing Oracle VM on a Single System Using Oracle System Assistant

Installing Oracle VM on a Single System Using Media

Post Installation Tasks for Oracle VM

Configuring Network Interfaces

Getting Server Firmware and Software

Firmware and Software Updates

Firmware and Software Access Options

Software Releases

Getting Firmware and Software From MOS or PMR

Installing Updates Using Other Methods

Linux Installation

About Linux Operating System Installs

Supported Linux Operating Systems

Oracle Unbreakable Enterprise Kernel for Linux

Selecting the Console Display Option

Selecting the Boot Media Option

Selecting the Installation Target Option

Linux OS Installation Options

Oracle System Assistant Overview

Preparing to Install the Operating System

Setting Up BIOS

Configuring the SLES 11 SP1 Operating System Software to Support Network Connections

Configuring RAID

Installing the Linux Operating System

Installing a Linux OS on a Single System Using Oracle System Assistant

Installing Oracle Linux on a Single System Using Media

Installing Red Hat Enterprise Linux on a Single System Using Media

Installing SUSE Linux Enterprise Server on a Single System Using Media

Configuring Network Interfaces

Getting Server Firmware and Software

Firmware and Software Updates

Firmware and Software Access Options

Software Releases

Getting Firmware and Software From MOS or PMR

Installing Updates Using Other Methods

Windows Installation

About Microsoft Windows Server Operating System Installs

Windows OS Installation Task Map

Supported Windows Operating Systems

SAS PCIe HBAs Requiring LSI Mass Storage Driver for Windows Server 2008 SP2

Selecting the Console Display Option

Selecting the Boot Media Option

Selecting the Installation Target Option

Windows OS Installation Options

Oracle System Assistant Overview

Preparing to Install the Operating System

Setting Up BIOS

Configuring RAID

Installing Windows Server Operating System

Before You Begin

Installing Windows Server on a Single System Using Oracle System Assistant

Installing Windows Server on a Single System Using Media

Post Installation Tasks for Windows Server

Supplemental Software Component Options

Installing Device Drivers and Supplemental Software

Configuring Intel NIC Teaming

Getting Server Firmware and Software

Firmware and Software Updates

Firmware and Software Access Options

Software Releases

Getting Firmware and Software from MOS or PMR

Installing Updates Using Other Methods

VMware ESXi Installation

About VMware ESXi Installs

VMware ESXi Installation Task Map

Supported VMware ESXi Software

Selecting the Console Display Option

Selecting the Boot Media Option

Selecting the Installation Target Option

VMware ESXi Installation Options

Preparing to Install VMware ESXi

Setting Up BIOS

Configuring the VMware ESXi 5.0 Software or the Server Hardware to Support Network Connections

Configuring RAID

Installing VMware ESXi

Before You Begin

Installing VMware ESXi on a Single System Using Media

Post Installation Tasks for VMware ESXi

Configure Network Adapter Settings

Determine the MAC Address of a Connected Server Network Port

Update the VMware ESXi Software

Manage VMware ESXi Resources

Configuring Network Interfaces

Getting Server Firmware and Software

Firmware and Software Updates

Firmware and Software Access Options

Software Releases

Getting Firmware and Software from MOS or PMR

Installing Updates Using Other Methods

About the Sun Server X3-2

Product Description

About Controls and Connectors

About Server and Component Status Indicators

About System Components

Troubleshooting the Server

Service Troubleshooting Task List

Diagnostic Tools

Gather Service Information

Locate the Server Serial Number

Inspecting the System

Preparing for Service

Safety Precautions

Electrostatic Discharge Safety

Preparing the Server for Component Replacement

Servicing CRUs That Do Not Require Server Power Off

Servicing Storage Drives (CRU)

Servicing Fan Modules (CRU)

Servicing Power Supplies (CRU)

Servicing CRUs That Require Server Power Off

Servicing the DIMMs (CRU)

Servicing PCIe Risers (CRU)

Servicing PCIe Cards (CRU)

Servicing the DVD Drive (CRU)

Servicing the Internal USB Flash Drives (CRU)

Servicing the Battery (CRU)

Servicing Processors (FRU)

Servicing the Disk Backplane (FRU)

Servicing the Front Indicator Module (FRU)

Servicing the Motherboard (FRU)

Servicing the SAS Cables (FRUs)

Returning the Server to Operation

Removing and Installing Server Filler Panels

Install the Top Cover

Remove Antistatic Measures

Reinstall the Server Chassis Into the Rack

Return the Server to the Normal Rack Position

Reconnect Data Cables and Power Cords

Power On the Server

Identifying the Server Ports

Gigabit Ethernet Ports

Network Management Port

Serial Management Port

Video Connector

Getting Server Firmware and Software

Firmware and Software Updates

Firmware and Software Access Options

Software Releases

Getting Firmware and Software From MOS or PMR

Installing Updates Using Other Methods

Planning the System Management Environment

Choosing Tools for Single System Management

Choosing Tools for Multiple System Management

System Management Tools Overview

Common System Management Tasks

Common System Administrative Tasks

Evaluating the Server Environment

Installing System Management Tools

System Management Documentation

Accessing System Management Tools

Accessing Oracle System Assistant

Accessing Oracle ILOM

Accessing Oracle Hardware Management Pack

Setting Up Software and Firmware

Set Up Software and Firmware Using Oracle System Assistant

Set Up Software and Firmware Using Oracle ILOM

Set Up Software and Firmware Using Oracle Hardware Management Pack

Setting Up the Server Using Oracle System Assistant

Organization of Oracle System Assistant

Configure the Server Using Oracle System Assistant

Mounting the Oracle System Assistant USB Flash Drive

Troubleshooting Oracle System Assistant

Accessing the Oracle System Assistant Filesystem

Managing the Server Using Oracle ILOM

Oracle ILOM Features

Oracle ILOM Features for Oracle x86 Servers

Configuring RAID

Supported HBA Disk Controllers

RAID Configuration Options

Creating a RAID Volume Before Installing an Operating System

Creating a RAID Volume After Installing an Operating System

Using Oracle ILOM to Monitor Storage Devices

Setting Up BIOS Configuration Parameters

Managing the BIOS Configuration

Accessing the BIOS Setup Utility

Using Legacy BIOS or UEFI

Using BIOS for Resource Allocation

Common BIOS Setup Utility Tasks

BIOS Setup Utility Menu Options

BIOS Main Menu Selections

BIOS Advanced Menu Selections

BIOS IO Menu Selections

BIOS Boot Menu Selections

UEFI Driver Control Menu Selections

BIOS Save & Exit Menu Selections

Monitoring Components and Identifying SNMP Messages

Monitoring Component Health and Faults Using Oracle ILOM

Monitoring System Components

Identifying SNMP Trap Messages

Getting Server Firmware and Software

Firmware and Software Updates

Firmware and Software Access Options

Software Releases

Getting Firmware and Software from MOS or PMR

Installing Updates Using Other Methods

Installation Troubleshooting

If you experience problems while setting up your server, see the troubleshooting information in the following table.

Note - For additional troubleshooting information, refer to Service, Troubleshooting the Server.

Problem	Possible Solution
Server powers on, but the monitor does not.	Is the Power button for the monitor turned on? Is the monitor power cord connected to a wall outlet? Is the monitor power cord connected to the monitor? Does the wall outlet have power? Test by plugging in another device.
DVD does not eject from the media tray when you press the Eject button.	Move the mouse, or press any key on the keyboard. The drive might be in low power mode. Use the utility software installed on your server to eject the DVD. Ensure that the media in the device is not in use and is not mounted by the operating system.
No video is displayed on the monitor screen.	Is the monitor cable attached to the video connector? Does the monitor work when connected to another system? If you have another monitor, does it work when connected to the original system? If, after POST and BIOS are complete, you no longer see video output on your monitor and see only a flashing cursor, check the configuration of the operating system to determine if it is configured to redirect its output exclusively over the serial line.
Server does not power on when the front panel Power button is pressed.	Keep notes on the following situations in case you need to call Oracle Service Personnel: Is the Power/OK LED illuminated on the front of the system? (Ensure that the power cord is connected to the system and to a grounded power receptacle.) Does the wall outlet have power? Test by plugging in another device. Does the monitor sync within five minutes after power-on? (The green LED on the monitor stops flashing and remains illuminated.) Check Oracle ILOM fault management settings to ensure that there are no faulty components or incorrect power management settings that might be preventing the system from powering on.
Keyboard or mouse does not respond to actions.	Verify that the mouse and keyboard cables are connected to the on-board USB 2.0 connectors on the server. Verify that the server is powered on and the front Power/OK LED is illuminated.
Hung or frozen server: No response from mouse or keyboard or any application.	Try to access your system from a different server on the network: On another system, type `ping` `IP-address-of-server`. If a response is returned, then try logging in to the server using `telnet`, `ssh`, or `rlogin`. If you successfully log in, list the running processes using the `ps` command. Kill any processes that appear unresponsive or should not be running, by using the `kill` `process-ID` command. Check the responsiveness of the server after each process is killed. If this procedure does not work, power cycle the server: Press the Power button to power off the server, and wait 20 to 30 seconds. Press the Power button again to power the system back on.

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