Adding a user to a local group
Authentication and Access Control
Local vs. Remote Configurations
Backing up with "dump" and "tar"
Section A: Kerberos issue (KB951191)
Section B: NTLMv2 issue (KB957441)
Identity Mapping Directory-based Mapping
Identity Mapping Name-based Mapping
Mapping Rule Directional Symbols
RIP and RIPng Dynamic Routing Protocols
Receiver Configuration Examples
The Phone Home service screen is used to manage the appliance registration as well as the Phone Home remote support service.
Registration connects your appliance with Sun's inventory portal, through which you can manage your Sun gear. Registration is also a prerequisite for using the Phone Home service.
The Phone Home service communicates with Sun support to provide:
* Fault reporting - the system reports active problems to Sun for automated service response. Depending on the nature of the fault, a support case may be opened. Details of these events can be viewed in Problems.
* Heartbeats - daily heartbeat messages are sent to Sun to indicate that the system is up and running. Sun support may notify the technical contact for an account when one of the activated systems fails to send a heartbeat for too long.
* System configuration - periodic messages are sent to Sun describing current software and hardware versions and configuration as well as storage configuration. No user data or metadata is transmitted in these messages.
You need a valid Sun Online account user name and password to use the fault reporting and heartbeat features of the Phone Home service. You might already have one if you registered for an account with programs such as Java Developer ConnectionSM, Online Support Center (OSC), My Sun, SunSolveSM, and Sun Store.
For automated service response, it is also important to provide a Technical Contact to Sun Support Services. When a Service Request is created, Sun Support Services will telephone or email the Technical Contact to resolve the problem. You can use the Sun Member Support Center to specify the Technical Contact for your Sun products. You can also contact Sun Support Services or your Sun account team for assistance.
Changing service properties is documented in the BUI and CLI sections of services. The phone home service is known as scrk within the CLI.
If the appliance is not directly connected to the Internet, you may need to configure an HTTP proxy through which the phone home service can communicate with Sun. These proxy settings will also be used to upload support bundles. See System Maintenance for more details on support bundles.
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To register the appliance for the first time, you must provide a Sun Online Account and specify one of that account's inventory teams into which to register the appliance. Using the BUI:
Enter your Sun Online Account user name and password. A privacy statement will be displayed for your review. It can be viewed at any time later in both the BUI and CLI.
The appliance will validate the credentials and allow you to choose which of your inventory teams to register with. The default team for each account is the same as the account user name, prefixed with a '$'.
Commit your changes.
In the CLI, this process involves configuring several properties of the service:
Set soa_id and soa_password to the user name and password for your Sun Online Account, respectively.
Commit your changes.
Set domain_name to the name of the inventory team in which you wish to register the appliance.
Commit your changes.
Once registered, the appliance cannot be unregistered, but the registration can be changed.
Click 'Change account...' to change the Sun Online Account used by the appliance. You can then select one of that account's inventory teams. Commit your changes.
To use the same account but register in a different inventory team, use the drop-down box to select a different inventory team. Commit your changes.
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If the phone home service is enabled before a valid Sun Online account has been entered, it will appear in the maintenance state. You must enter a valid Sun Online account to use the phone home service.
There is a log of Phone Home events in Maintenance->Logs->Phone Home.