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Sun ZFS Storage 7x20 Appliance Customer Service Manual
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Document Information

Preface

1.  Introduction

2.  Hardware Maintenance

3.  System Maintenance

System

Introduction

System Disks

Support Bundles

Managing Support Bundles Using the BUI

Managing Support Bundles Using the CLI

Initial Setup

Factory Reset

Updates

System Updates

Procedure

Preconditions

Deferred Updates

Hardware Firmware Updates

Reboot After an Update

Rollback

Fail-safe Rollback

Cluster Upgrade

Updating via the BUI

Unpacking and verifying media

Beginning an upgrade

Rolling back

Removing update media

Applying deferred updates

Updating via the CLI

Unpacking and verifying media

Beginning an upgrade

Rolling back

Removing update media

Applying Deferred updates

ConfigurationBackup

Configuration Backup

Backup Contents

Restore Impact

Security Considerations

Managing Configuration Backups Using the BUI

Create a Configuration Backup

Restore from a Saved Configuration

Delete a Saved Configuration

Export a Saved Configuration

Import a Saved Configuration

Managing Configuration Backups Using the CLI

Listing Configurations

Create a Configuration Backup

Restore from a Saved Configuration

Delete a Saved Configuration

Export a Saved Configuration

Import a Saved Configuration

Problems

Problems

Active problems display

Repairing problems

Related features

Logs

Introduction

Alerts

Faults

System

Audit

Phone Home

BUI

CLI

Listing logs

Viewing a log

Entry details

Glossary

Index

Logs

Introduction

Alerts

This is the appliance alert log, recording key events of interest during appliance operation. The following are example alert log entries as they would appear in the BUI:

Time
Event ID
Description
Type
2009-9-16 13:01:56
f18bbad1-8084-4cab-c950-82ef5b8228ea
An I/O path from slot 'PCIe 0' to chassis 'JBOD #1' has been removed.
Major alert
2009-9-16 13:01:51
8fb8688c-08f2-c994-a6a5-ac6e755e53bb
A disk has been inserted into slot 'HDD 4' of chassis 'JBOD #1'.
Minor alert
2009-9-16 13:01:51
446654fc-b898-6da5-e87e-8d23ff12d5d0
A disk has been inserted into slot 'HDD 15' of chassis 'JBOD #1'.
Minor alert

An info icon Get info next to the Event ID means that extended information is available. Click the icon and this information will be displayed below the list of alerts.

The appliance can also be configured to send email, raise an SNMP trap, or perform other actions when particular alerts occur. This is configured in the Alerts section. All alerts appear in this log, regardless of whether they have actions configured for them.

Faults

The fault log records hardware and software faults. This is a useful reference when troubleshooting hardware failure, as timestamps are available for these hardware fault events.

The following are example fault log entries as they would appear in the BUI:

Date
Event ID
Description
Type
2009-9-5 17:42:35
9e46fc0b-b1a4-4e69-f10f-e7dbe80794fe
The device 'HDD 6' has failed or could not be opened.
Major Fault
2009-9-3 19:20:15
d37cb5cd-88a8-6408-e82d-c05576c52279
External sensors indicate that a fan is no longer operating correctly.
Minor Fault
2009-8-21 16:40:48
c91c7b32-83ce-6da8-e51e-a553964bbdbc
The ZFS pool has experienced currently unrecoverable I/O failures.
Major Error

These faults will generate alert log entries, and so will use the alert reporting settings (such as sending email), if configured. Faults that require administrator attention will appear in Problems.

System

This is the operating system log, available to read via the appliance interfaces. This may be useful when troubleshooting complex issues, but should only be checked after first examining the alert and fault logs.

The following are example system log entries as they would appear in the BUI:

Time
Module
Priority
Description
2009-10-11 14:13:38
ntpdate
error
no server suitable for synchronization found
2009-10-11 14:03:52
genunix
notice
^MSunOS Release 5.11 Version ak/generic@2009.10.10,1-0 64-bit
2009-10-11 14:02:04
genunix
notice
done
2009-10-11 14:02:01
genunix
notice
syncing file systems...
2009-10-11 13:52:16
nxge
warning
WARNING: nxge : ==> nxge_rxdma_databuf_free: DDI
Audit

The audit log records user activity events, including login and logout to the BUI and CLI, and administrative actions. If session annotations are used (see Users), each audit entry should be noted with a reason.

The following are example audit log entries as they would appear in the BUI:

Time
User
Host
Summary
Session Annotation
2009-10-12 05:20:24
root
deimos
Disabled ftp service
2009-10-12 03:17:05
root
deimos
User logged in
2009-10-11 22:38:56
root
deimos
Browser session timed out
2009-10-11 21:13:35
root
<console>
Enabled ftp service
Phone Home

If Phone Home is used, this log will show communication events with Sun support.

The following are example phone home entry as it would appear in the BUI:

Time
Description
Result
2009-10-12 05:24:09
Uploaded file 'cores/ak.45e5ddd1-ce92-c16e-b5eb-9cb2a8091f1c.tar.gz' to Sun support
OK

BUI

Use the Maintenance > Logs screen to navigate logs using list controls, and switch between logs using the local navigation buttons.

CLI

Logs can be viewed under the maintenance logs section of the CLI.

Listing logs

Use the show command to list available logs, and the timestamp of the last log entry:

caji:> maintenance logs
caji:maintenance logs> show
Logs:

LOG          ENTRIES    LAST
alert        2          2009-10-16 02:44:04
audit        42         2009-10-16 18:19:53
fltlog       2          2009-10-16 02:44:04
scrk         0          -
system       100        2009-10-16 03:51:01

Up to 100 recent entries for each log are visible using the CLI.

Viewing a log

Logs may be selected for viewing with the show command:

caji:maintenance logs> select audit show
Entries:

ENTRY      TIME                SUMMARY
entry-000  2009-10-15 00:59:37 root, <console>, Enabled datalink:nge0 service
entry-001  2009-10-15 00:59:39 root, <console>, Enabled interface:nge0 service
entry-002  2009-10-15 01:00:39 root, <console>, User logged in
entry-003  2009-10-15 01:41:44 root, <console>, Enabled nis service
entry-004  2009-10-15 01:42:01 root, <console>, Imported storage pool "pool-0"
entry-005  2009-10-15 17:56:30 root, <console>, User logged in
entry-006  2009-10-15 17:56:53 root, deimos.sf.fishworks.com, User logged in via
                               CLI
entry-007  2009-10-15 18:00:21 root, deimos.sf.fishworks.com, User logged out of
                               CLI
entry-008  2009-10-15 18:14:47 root, <console>, Browser session timed out
entry-009  2009-10-15 20:46:27 root, deimos.sf.fishworks.com, User logged in via
                               CLI
entry-010  2009-10-15 21:51:46 root, <console>, Rebooted appliance
entry-011  2009-10-15 21:51:46 root, <console>, User logged out
entry-012  2009-10-15 21:56:44 root, deimos.sf.fishworks.com, User logged in via
                               CLI
...

Most recent entries are displayed at the bottom of the list.

Entry details

All log entry details are available when selecting that entry and running show:

caji:maintenance logs> select audit
caji:maintenance logs audit> select entry-000 show
Properties:
                     timestamp = 2009-10-15 00:59:37
                          user = root
                       address = <console>
                       summary = Enabled datalink:nge0 service
                    annotation =

The "annotation" is the session annotation, which can be enabled when configuring users.