If you are using a CTI system that only displays a telephone number on a physical device, the agent must perform the following steps:
Log into CSC.
Enter a telephone number into the call field of the CSC user interface.
Press the Start Call button to perform a lookup. If a valid number has been entered, they must initiate a Click to Call session.
Note: Manual entry of the phone number requires the exact customer telephone number, including the area code as CSC checks the phone number against the number that stored for that customer on the eStara server. For international dialing codes, the 00 or the + is not required.
