The following table displays the access rights for the CSC roles:

csr-
Ticketing

csr-
Order

csr-
Profile

csr-Manager

Provides Access to

cmcAddProductByIdP

x

x

x

x

Commerce tab’s Add Product by ID panel

cmcBillingP

x

x

x

x

Commerce tab’s Billing panel

cmcCompleteExchangeP

x

x

x

x

Commerce tab’s Complete Exchange panel

cmcCompleteOrderP

x

x

x

x

Commerce tab’s Complete Order panel

cmcCompleteReturnP

x

x

x

x

Commerce tab’s Complete Return panel

cmcConfirmExchangeP

x

x

x

x

Commerce tab’s Confirm Exchange panel

cmcConfirmNewScheduleP

x

x

Commerce tab’s Confirm New Schedule panel

cmcConfirmOrderP

x

x

x

x

Commerce tab’s Confirm Order panel

cmcConfirmReturnP

x

x

x

x

Commerce tab’s Confirm Return panel

cmcConfirmUpdateScheduleP

x

x

Commerce tab’s Confirm Updated Schedule panel

cmcCrossSellP

x

x

x

x

Commerce tab’s Cross Sell panel

cmcCustomerCreateP

x

x

x

x

Commerce tab’s Create Customer panel

cmcCustomerInfoP

x

x

x

x

Commerce tab’s Customer Information panel

cmcCustomerP

x

x

x

x

Commerce tab’s Customer panel

cmcCustomerResultsP

x

x

x

x

Commerce tab’s Customer Results panel

cmcCustomerSearchP

x

x

x

x

Commerce tab’s Customer Search panel

cmcExchangeSummaryP

x

x

x

x

Commerce tab’s Exchange Summary panel

cmcExistingOrderP

x

x

x

x

Commerce tab’s Existing Order panel

cmcExistingScheduledOrderP

x

x

x

x

Commerce tab’s Existing Scheduled Order panel

cmcMoreCatalogsP

x

x

x

x

Commerce tab’s More Catalogs panel

cmcMorePriceListsP

x

x

x

x

Commerce tab’s More Price Lists panel

cmcOrderHistoryP

x

x

x

x

Commerce tab’s Order History panel

cmcOrderResultsP

x

x

x

x

Commerce tab’s Order Results panel

cmcOrderReturnsP

x

x

x

x

Commerce tab’s Order Returns panel

cmcOrderSearchP

x

x

x

x

Commerce tab’s Order Search panel

cmcOrderSummaryP

x

x

x

x

Commerce tab’s Order Summary panel

cmcProductCatalogP

x

x

x

x

Commerce tab’s Product Catalog panel

cmcProductViewP

x

x

x

x

Commerce tab’s Product View panel

cmcPromotionsP

x

x

x

x

Commerce tab’s Promotions panel

cmcPurchaseHistoryP

x

x

x

x

Commerce tab’s Purchase History panel

cmcRefundTypeP

x

x

x

x

Commerce tab’s Refund Type panel

cmcRelatedOrdersP

x

x

x

x

Commerce tab’s Related Orders panel

cmcRelatedTicketsP

x

x

x

x

Commerce tab’s Related Tickets panel

cmcReturnItemsP

x

x

x

x

Commerce tab’s Return Items panel

cmcReturnSummaryP

x

x

x

x

Commerce tab’s Return Summary panel

cmcScheduleCreateP

x

x

Commerce tab’s Create Schedule panel

cmcScheduledOrdersP

x

x

x

x

Commerce tab’s Scheduled Orders panel

cmcSchedulesP

x

x

x

Commerce tab’s Order Schedules panel

cmcScheduleUpdateP

x

x

Commerce tab’s Update Schedule panel

cmcShippingAddressP

x

x

x

x

Commerce tab’s Shipping Address panel

cmcShippingMethodP

x

x

x

x

Commerce tab’s Shipping Method panel

cmcShoppingCartP

x

x

x

x

Commerce tab’s Shopping Cart panel

cmcSubmittedOrdersP

x

x

x

x

Commerce tab’s Submitted Orders panel

cmcTicketHistoryP

x

x

x

x

Commerce tab’s Ticket History panel

commerceDesignTab

x

x

x

x

Commerce Design tab

commerceTab

x

x

x

x

Commerce tab

CustomerAccountPanel

x

x

x

x

Customer tab’s Account panel

CustomerInformationPanel

x

x

x

x

Customer tab’s Information panel

CustomerOrderHistoryPanel

x

x

x

x

Customer tab’s Order History panel

CustomerResultsPanel

x

x

x

x

Customer tab’s Search Results panel

CustomerSearchPanel

x

x

x

x

Customer’s tab Search panel

customersTab

x

x

x

x

Customer tab

CustomerTicketHistory
Panel

x

x

x

x

Customer tab’s Ticket History panel

GlobalPanel

x

x

x

x

Global panel

HelpfulOpenByIDPanel

x

x

x

x

Helpful panel’s Open by ID panel

HelpfulRecentTicketsPanel

x

x

x

x

Helpful panel’s Recent Ticket panel

HelpfulTicketHistoryPanel

x

x

x

x

Helpful panel’s Ticket History panel

HelpfulTicketSummary

x

x

x

x

Helpful panel’s Ticket Summary

ResearchSolutionTickets
Panel

x

x

x

x

Global panel’s Research Solution Tickets panel

TasksAllTicketsPanel

x

x

x

x

Task tab’s All Tickets panel

TasksMyTicketsPanel

x

x

x

x

Task tab’s My Tickets panel

tasksTab

x

x

x

x

Task tab

TicketActivityPanel

x

x

x

x

Ticket tabs’ Activity panel

TicketsCustomer
InformationPanel

x

x

x

x

Ticket tab’s Information panel

TicketsResultsPanel

x

x

x

x

Ticket tab’s Search Results panel

TicketsSearchPanel

x

x

x

x

Ticket tab’s Search panel

TicketsSummaryPanel

x

x

x

x

Ticket tab’s Summary panel

ticketsTab

x

x

x

x

Tickets tab

workspaceLogin

x

x

x

x

Workspace Login screen

svcCreateProfile

x

x

Create Profile permission

adjustPrice

x

Allows user to make price overrides and adjustments

issueCredit

x

Allows user to issue store credit

RespondComposeMessage
Panel

x

Respond tab’s Compose Message panel

respondTab

x

Respond tab

For additional information, refer to the Setting Up Access Control chapter.

 
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