You use external user segments to create solution external audiences. A solution’s external audience determines who can view the solution from your ATG Self Service website.

You use internal user segments to create solution internal audiences. A solution’s internal audience determines who can view the solution inside ATG Service Center, for example when performing queries in the Research tab. Modify access to solutions is determined by the solution’s owning group and user-specific status access rights. See ATG Knowledge Workflows Overview for more information.

Both kinds of user segments are created in the context of a BCC project.

  • External user segments follow the Segments and Targeters workflow.

  • Internal user segment projects follow the Internal Segments and Targeters workflow.

 
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