5 Monitoring Social Voice Communicator Services

This chapter describes the MBean operations you use to collect and view statistics generated by the Oracle Communications Service Broker SVC services.

Monitoring SVC Services

This section describes the MBean operations that collect statistics for SVC services. For more information on collecting Service Broker statistics, see the discussion on monitoring Service Broker in Oracle Communications Service Broker System Administrator's Guide.

Table 5-1 describes attributes that enable you to monitor SVC. These operations are provided by this MBean: oracle.axia.svc.common.statistic.management.SVCRuntimeStatisticsMBean

Table 5-1 SVC Monitoring Attributes

Operation	Description	Type	Attribute
retrieveTotalCallCounts	Returns the total number of call attempts (including successful and failed calls).	Counter	Call
retrieveSuccessfulCallcounts	Returns the total number of successful calls for all SVC services.	Counter	SuccessfulCall
retrieveTotalPersonalCallCounts	Returns the total Number of SVC Social Circle calls.	Counter	PersonalCall
retrieveSuccessfulPersonalCallCounts	Returns the total number of successful SVC Social Circle calls.	Counter	SuccessfulPersonalCall
retrieveTotalGroupCallCountsCallCounts	Returns the total number of SVC Social Voice group calls.	Counter	GroupCall
retrieveSuccwssfulGroupCallcCountsCallCounts	Returns the total number of successful SVC Social Voice group calls.	Counter	SuccessfulGroupCall
retrieveTotalConferencingCallCounts	Returns the total number number of conference calls.	Counter	ConferencingCall
retrieveCallCounts	Returns the total number of successful on-the-fly conference calls.	Counter	SuccessfulConferencingCall

Table 5-2 describes operations that you use to monitor the SVC Social Voicemail service. These operations are provided by this MBean:

oracle.axia.svc.common.statistic.management.SVCVmRuntimeStatisticsMBean.

Table 5-2 SVC Social Voicemail Monitoring Attributes

Operation	Description	Type	Attribute
retrieveTotalAccessingVMCounts	Returns the total number of voice-mail call attempts (includes successful and failed calls).	Counter	AccessingVoiceMail
retrieveCallCountsSuccessfulAccessingVMCounts	Returns the total number of successful voice-mail calls.	Counter	SuccessfulAccessingVoiceMail
retrieveTotalLeavingVMCounts	Returns the total number of calls attempting to leave voice-mail messages.	Counter	LeavingVoiceMail
retrieveSuccessfulLeavingVMCountsCall	Returns the total number of calls in which voice-mail messages were left.	Counter	SuccessfulLeavingVoice Mail

Table 5-3 describes attributes that enable you to monitor the CPS audit logs that SVC creates. These attributes are provided by this MBean:

oracle.axia.svc.common.statistic.management.SVCCPSAudioLogMBean

Table 5-3 SVC CPS Monitoring Attributes

Operation	Description	Type	Attribute
genCPSAuditLog	Returns a list of the CPS audit log names and each log's start and end dates.	Counter	CPSauditlogreport.