Problem: Business Control Center users cannot see all available customer profile information.

Internal users viewing customer profiles through the Business Control Center can see only the profile properties defined in the userProfile.xml file on the server where their Business Control Center is running. By default, the userProfile.xml file contains only properties for the applications running on that server.

Possible Solution: Set up and run ExternalsUsers submodules on all asset management and agent-facing servers. For more information, see Sharing External Profile Definitions Across Multiple Applications.