Oracle ATG Web Commerce Service Center supports all of the multisite features in Commerce: site-aware catalog data, orders, promotions, and so on. In addition, Commerce Service Center itself includes a number of multisite features to help agents support multisite applications. These features include:
The ability to configure a default site, which is used to set the site context within the Commerce page. This default applies to all agents, and does not vary by segment or user.
A site picker that allows an agent to specify the current site context. When a new site is selected, Commerce Service Center updates the catalog, price lists, and shopping cart to reflect the new site context.
The ability to specify sites as criteria for constraining catalog browsing and searching.
Inclusion of the site ID in Click to Call requests. When a request is received, Commerce Service Center changes the site context to the specified site, so the agent has the same site context as the customer.
