7 End User Monitoring

This chapter describes the management packs offered by Enterprise Manager in support of end-user monitoring. The following management packs are included:

7.1 Oracle Real User Experience Insight

Oracle Real User Experience Insight (RUEI) enables enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated users, reduce support costs by lowering call center volumes, accelerate problem resolution of poorly performing applications, and help businesses adapt to changing needs by providing insight into business trends and user preferences. It integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding of their application users' insight experience.

Capabilities

Oracle Real User Experience uniquely captures a complete picture of the end-user experience and behavior, including:

  • Actual user-experience response time for key system transactions

  • Synthetic transaction-based monitoring

  • Complete quality of experience, including system and application errors and user-created errors

  • Comprehensive perspective of application utilization — which transactions are used by which end-users, which are the most problematic and why, and so forth

RUEI's passive monitoring capability is built using state-of-the-art Network Protocol Analysis technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

The following sections describe this management pack offered by Enterprise Manager:

7.1.1 Oracle Real User Experience Insight Features

Oracle Real User Experience Insight includes the following features:

Feature Description
Application/Suite/Service modeling Model critical application environment by domain, URL and argument filtering based on a wide range of supported protocols.
Complete user experience monitoring Monitor all request and responses between a defined application environment and an end-user, determine usage, performance, and service level compliance.
Customized Reports and Dashboard Dynamically group and filter data sets, apply filters and combine data points to generate graphs and tables that can be stored, printed, e-mailed, published in dashboards and share reports and data as exports in various formats.
Enriched Data Exchange Store all monitored data in structured Db tables to allow for external data integration and or exposure to custom reporting tools.
Key Performance Indicators (KPI) tracking and reporting Set thresholds to metrics, add conditions and filters to identify anomalies and establish trendline data.
User flow modeling Model critical business functions that end users have to go through as a predefined ’click-path'.
User Session Diagnostics and Session Replay Report, review and replay entire user sessions from a clickstream perspective, store and share related raw and structured data.

7.1.2 Accessing Oracle Real User Experience Insight Licensed Links

If this applies, the Suite Type E-Business Suite may be considered part of Oracle Real User Experience Insight and does not require a license for Oracle Enterprise Manager Application Management Suite for Oracle E-Business Suite.

The following information describes the links in RUEI that have been included as part of the license of one of Oracle Enterprise Management Application Management Suites:

  • From main console of Real User Experience Insight, go to main (tabbed) navigation pane on top, choose Configuration. Then from main navigation panel on the left, go to Applications and select Suites.

  • On the Suites Configuration page, a wizard can be accessed through the link New Suite. On the second page of the wizard, a Suite Type has to be selected. The following Suite Types are part of the license of the mentioned Oracle Enterprise Management Application Management Suites:

Suite Type Required license Pack
Siebel Oracle Enterprise Manager Application Management Suite for Siebel
E-Business Suite Oracle Enterprise Manager Application Management Suite for Oracle E-Business Suite
JD Edwards Oracle Enterprise Manager Application Management Suite for JD Edwards EnterpriseOne
Fusion framework Oracle Enterprise Manager Application Management Suite for Oracle Fusion Applications
PeopleSoft Oracle Enterprise Manager Application Management Suite for PeopleSoft

The mentioned links can only be used when the mentioned Oracle Enterprise Management Application Management Suite pack has been licensed.

Note:

Suite Type E-Business Suite can be used for monitoring standalone Oracle Forms applications that are not considered part of Oracle E-Business Suite. All of the pages in Oracle Real User Experience Insight (RUEI) are licensed features of RUEI and require the pack license.

Note:

This information includes all feature links that may contain information derived from the creation of a Suite in RUEI, that is considered part of Oracle Enterprise Manager Application Management Suites.

Customers who previously licensed the standalone accelerators for RUEI can continue to use RUEI under their previously licensed terms. However, they are not entitled to use the capabilities contained in any of the mentioned Oracle Enterprise Management Application Management Suites.

Any and all methods of accessing pack functionality — whether through Oracle Enterprise Manager Cloud Control 12c, Desktop Widgets, command-line APIs, or direct access to the underlying data — require the Pack license.

Additionally, RUEI includes the full capabilities of Enterprise Manager Cloud Control Service Level Management.

7.1.2.1 Licensed Links Applicable to Business Application

The following links are licensable for Business Application targets:

Licensed Page/Link How to Access
Real User Experience (RUEI) Data From the Enterprise Manager home page, click the Targets menu, then select Business Application. Select a Business Application target from the list. On the Business Application home page, select the Business Application target menu, then select Real User Experience (RUEI), and finally RUEI data. All links in the page are licensed by the Real User Experience Insight pack.
RUEI Session Diagnostics From the Enterprise Manager home page, click the Targets menu, then select Business Application. Select a Business Application target from the list. On the Business Application home page, select the Business Application target menu, the select Real User Experience (RUEI), and finally RUEI Session Diagnostics. All links in the page are licensed by the Real User Experience Insight pack.
RUEI Metrics From the Enterprise Manager home page, click the Targets menu, then select Business Application. Select a Business Application target from the list. On the Business Application home page, select the Business Application target menu, then select Real User Experience (RUEI), and finally RUEI Session Diagnostics. All links in the page are licensed by the Real User Experience Insight pack.
Business Transaction Drill-Down Page From the Enterprise Manager home page, click the Targets menu, then select Business Application. Select a Business Application target from the list. On the Business Application home page, select any link within the Business Transaction Region.
From the Business Application menu, access is available to the home page. There are licensable links on regions that could be part of the home page under Real User Experience Insight. These licensable links could include the following regions:
Business Application home page
  • RUEI - Key Performance Indicators (KPI)

  • RUEI - Top Executed User Requests

  • RUEI - Top user and application Violations

  • RUEI - Top Users

  • RUEI - User Flows

  • Service Test Status

  • SLA Dashboard

  • SLA Summary Region

All functions of the mentioned regions are licensed by the Real User Experience Insight Pack.

7.1.3 Restricted Use Licenses Provided with Oracle Real User Experience Insight

A restricted use license of Business Intelligence Publisher is included for users to run reports on the Real User Experience Insight (RUEI) repository and to modify provided layouts.

Additional database options or additional servers for disaster recovery require separate licensing. Customers receive one single-instance database with the RUEI repository. In a scaled deployment of Oracle Real User Experience Insight, where multiple RUEI processing engines are deployed, customers receive a single-instance database per engine. To protect the repository with Data Guard, customers need to purchase a license for the standby site. To protect the repository with Oracle Real Application Clusters, customers must license the second node for the database, and both nodes require an Oracle Real Application Clusters license.

The use of the RUEI repository for the Enriched Data Export Facility feature is included in the license. If the Enriched Data Exchange feature is configured to store data to separate database instance, not part of the RUEI repository, these nodes require an Oracle Database license.

7.2 Enterprise Manager Cloud Control Service Level Management

Enterprise Manager Cloud Control Service Level Management (SLM) offers a rich monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. SLM actively monitors and reports on the availability and performance of services, including end-user business functions, Web applications, and infrastructure components. Using service tests or synthetic transactions executed from remote user locations (beacons), businesses can monitor services from the end-users' perspectives and the services' correlation to the underlying IT infrastructure. In addition, SLM assesses the business impact of any service problem or failure, and indicates whether service level goals have been met.

Enterprise Manager Cloud Control Service Level Management was introduced as a standalone Service Level Management Pack with Enterprise Manager version 10g release 2. Since Enterprise Manager 11g, Service Level Management is licensed as part of either:

  • Oracle Real User Experience Insight

  • WebLogic Server Management pack Enterprise Edition

  • SOA Management Pack Enterprise Edition

  • Management Pack for WebCenter

  • Management Pack for Non-Oracle Middleware

  • Business Intelligence Management Pack

  • Management Pack Plus for Identity Management

A subset of functionality in the Service Level Management Pack was previously included as part of the Diagnostics Pack for Application Server license. Customers who had licensed the Diagnostics Pack for Application Server 10g Release 1 are entitled to continue to use the following specific functionality without licensing any of the packs above:

  • Web Application service test monitoring with HTTP and HTTPS protocols (test type itself has been deprecated, existing tests will continue to work)

  • Host monitoring with ping protocol

The following sections describe this management pack offered by Enterprise Manager:

7.2.1 Enterprise Manager Cloud Control SLM Features

Enterprise Manager Cloud Control Service Level Management (SLM) includes the following features:

Feature Description
Beacons Measure availability and performance from representative key user locations.
Complete service monitoring Monitor service availability, performance, usage, and service level compliance.
Service Dashboards Provide the ability to set up and store selections of Services and report them via the Service Dashboard page and detail page, allowing for direct review or mailing of the dashboard.
Service modeling Model critical business functions based on a wide range of supported protocols.

7.2.2 Accessing Enterprise Manager Cloud Control SLM Licensed Links

The following information describes the Enterprise Manager links that require licensing of SLM. This information does not include feature links that may contain information derived from the creation of tests and beacons, but are considered part of SLM. The list that follows assumes that you begin from the main Cloud Control home page:

7.2.2.1 Accessing Services Links

Licensed services links consist of configuration pages and monitoring pages.

  • For configuration pages, from the Enterprise Manager home page, select the Targets menu, then Services:

    • On the Services page, as part of the Generic Service creation Service Test step, defining a service's availability based on the execution of a service test is a licensed feature of Oracle Real User Experience Insight (RUEI).

    • On the Services page, as part of the Generic Service creation, the Beacons page is a licensed feature of RUEI.

    • On the Services page, click any Name link (except for Aggregate Service) in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. The Service Tests and Beacons link on the Monitoring Configuration page is a licensed feature of RUEI.

    • On the Services page, click either the Name link of a Generic Service or Forms Application in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. On the Monitoring Configuration page, the Enable Forms Transaction Monitoring link is a licensed feature of RUEI.

    • On the Monitoring Configuration page, select Availability Definition. Select Service Test from the drop-down list on the Availability Definition page. Defining a service's availability based on the execution of a service test is a licensed feature of RUEI.

  • For monitoring pages, from the Enterprise Manager home page, select the Targets menu, then Services:

    • On the Services page, select a service Name link in the table. On the Service page that appears, the Test Performance sub-tab and Black Out button are licensed features of RUEI.

    • On the Services page, select a service Name link in the table. On the Service page that appears, select the Test Performance sub-tab. All links and controls on this page are licensed as part of RUEI.

  • The following Related Links are also part of RUEI:

    • Alert History

    • Blackouts

    • Metric Baselines

    • Past Changes

    • Pending Changes (where applicable)

7.2.2.2 Accessing Forms Application Links

Licensed services links consist of configuration pages and monitoring pages.

  • For configuration pages, from the Enterprise Manager home page, select the Targets menu, then Services:

    • On the Services page, select Forms Application from the drop-down list and click Go. Select Service Test from the drop down-menu on the Availability page of the Create Forms Application wizard. Defining a form application's availability based on the execution of a service test is a licensed feature of Oracle Real User Experience Insight (RUEI).

    • On the Services page, select Forms Application from the drop-down list and click Go. The Beacons page of the Create Web Application wizard is a licensed feature of RUEI.

    • On the Services page, click any Forms Application Name link, then select the Monitoring Configuration sub-tab. The Service Tests and Beacons link in the Generic Tasks section of the Monitoring Configuration page is a licensed feature of RUEI.

    • On the Monitoring Configuration page, select Availability Definition from the Generic Tasks section. The Service Test choice from the drop-down list on the Availability Definition page is a licensed feature of RUEI.

  • For monitoring pages, from the Enterprise Manager home page, select the Targets menu, then Services:

    • On the Services page, click a Forms Application Name link in the table to go to the Forms Application Home page. The Test Performance link and Black Out button are licensed features of RUEI.

  • The following Related Links are also part of RUEI:

    • Alert History

    • Blackouts

    • Metric Baselines

    • Past Changes

    • Pending Changes (where applicable)

7.2.3 Enterprise Manager Cloud Control SLM Licensed CLI Verbs

The following Enterprise Manager command line interface (CLI) verbs are licensed as part of Enterprise Manager Cloud Control Service Level Management:

add_beacon
apply_template_tests
assign_test_to_target
delete_test
disable_test
enable_test
extract_template
remove_beacon
set_availability
set_key_beacons_and_tests
sync_beacon

7.2.4 Restricted Use Licenses Provided with Oracle Enterprise Manager Cloud Control Service Level Management

A restricted use license of Oracle Functional Testing (OFT) is included for the purpose of recording test scripts only.