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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Getting Started
1.1
What is RUEI?
1.1.1
Data Collection
1.1.2
Product Architecture
1.2
Security for Network Data Collection
1.3
Connection Options for Network Data Collection
1.3.1
Copy Ports
1.3.2
TAPs
1.4
Installation Options
1.5
Local and Remote Database Installations
1.6
Scaling Scenarios
1.7
Server Requirements
1.7.1
Single-Server Requirements
1.7.2
Reporter Requirements
1.7.3
Collector Requirements
1.7.4
Processing Engine Requirements
1.7.5
Deployment Best Practices
1.7.6
Data Retention Policies
1.7.7
Full Session Replay Storage Requirements
1.7.8
Memory Requirements
1.8
Software Requirements
1.9
Network Requirements
1.10
Client Requirements
2
Installing the RUEI Software
2.1
Prerequisites
2.1.1
Planning the Software Installation
2.1.2
Planning the Software Installation Location
2.1.3
Configuring the Network Interface for Network Data Collection
2.1.4
Operating System Security Configuration
2.1.5
Verify NTP Daemon Operation for Network Data Collection
2.1.6
Installing the RUEI Prerequisites
2.1.7
Installing All Requirements Using a Yum Repository (Alternative)
2.1.8
Oracle Database Installation
2.2
Obtaining the RUEI Software
2.3
Unpacking the RUEI Software
2.4
Generic Installation Tasks
2.4.1
The RUEI Configuration File
2.4.2
Installing Java
2.5
Remote Tag Data Collector Installation
2.6
Remote Network Data Collector Installation
2.7
Reporter Installation
2.7.1
Installing the Apache Web Server and PHP
2.7.2
Installing the Oracle Database Instant Client
2.7.3
Installing the php-oci8 Module
2.7.4
Installing the Zend Decoder
2.7.5
Creating the Reporter Database Instance
2.7.6
Installation of the Reporter Software
2.8
Configuring the Network Interface
2.9
Enabling International Fonts (Optional, but Recommended)
2.10
Mail (MTA) Configuration (Optional, Reporter Only)
2.11
SNMP (Reporter Only)
2.11.1
Configuring SNMP for RUEI
2.12
Configuring Automatic Browser Redirection (Optional)
2.13
Configuring Reporter Communication (Split-Server Setup Only)
2.14
Verifying Successful Installation of RUEI
2.15
Using RUEI with Oracle Enterprise Manager
3
Upgrading to RUEI 12.1.0.7
3.1
Changes to Data Representation in RUEI 12.1.0.4
3.1.1
Changes in BI Export
3.2
KPI Values
3.3
XPath Support
3.4
Increased Database Space Requirements
3.5
Default Tablespace Modes
3.6
Upgrading Filters
3.6.1
Upgrading application.name and application.page-group Filters
3.7
Framework Exception Downloads
3.8
Settings Within the ruei.conf File
3.9
Setting Up Users for Report Data Export
3.10
Migrating Users with Enterprise Manager Access
3.11
Upgrading From RUEI 11.1 to 12.1.0.7
3.11.1
Upgrading the Reporter System from RUEI 11.1
3.11.2
Upgrading the Remote Collector System(s) from RUEI 11.1
3.11.3
Upgrading Historical Data from RUEI 11.1
3.12
Upgrading From RUEI 12.1.0.
x
to 12.1.0.7
3.12.1
Upgrading the Reporter System from RUEI 12.1.0.
x
3.12.2
Upgrading the Remote Collector System(s) from RUEI 12.1.0.
x
3.12.3
Upgrading the Processing Engine System(s) from RUEI 12.1.0.
x
3.12.4
Upgrading Historical Data from RUEI 12.1.0.
x
3.13
Rolling Back to Version 12.1.0.4, 12.1.0.5 or 12.1.0.6
3.13.1
Rolling Back Remote Collector Systems
3.13.2
Rolling Back Processing Engine Systems
3.14
Changes to KPIs with Release 12.1.0.6
3.14.1
KPI Threshold Profiles
3.14.2
KPIs based on the User Flow Success Ratio metric
4
Configuring RUEI for ADF Monitoring
4.1
Introduction to ADF Monitoring
4.2
Deploying the ADF Monitoring Service
4.2.1
Create a RUEI System User
4.2.2
Deploy the ADF Monitoring Service Software
4.2.3
Configure the ADF Application
4.2.4
Specifying Domain and Port for ADF Applications
4.2.5
Troubleshooting the ADF Monitoring Service
5
Installing and Configuring SSO Authentication Integration
5.1
Turning off the Default Web Server
5.2
Reporter System Without Local Database
5.2.1
Creating the Oracle User
5.2.2
Setting up the Oracle HTTP Server Environment
5.2.3
Creating the Installation Directory
5.3
Reporter System With Local Database
5.4
Installing Oracle HTTP Server
5.5
Registering RUEI with the Oracle SSO Server
5.5.1
Registering with Oracle SSO Version 10.1.4
5.5.2
Registering with Oracle SSO Version 11.1
5.6
Verifying the Oracle HTTP Server Configuration
6
Configuring RUEI
6.1
Introduction
6.2
Performing Initial RUEI Configuration
6.3
Configuring Collector Systems
6.3.1
Resetting Collector Systems
6.4
Performing Post-Installation Configuration
6.4.1
Specifying the Cookie Technology
6.4.2
Adding/Uploading HTTPS SSL Keys
6.4.3
Specifying How Users are Identified
6.4.4
Defining Applications and Page Identification
6.4.5
Specifying the Scope of Monitoring
6.4.6
Authorizing Initial Users
6.5
Verifying and Evaluating Your Configuration
6.5.1
Viewing a Traffic Summary
6.5.2
Confirming Data Collection
6.6
Configuring Support for the T3 Protocol
7
Configuring the Oracle Access Manager
7.1
Creating an OAM Access Gate for RUEI
7.1.1
Configuring the OAM_REMOTE_USER Header Variable
7.2
Downloading and Installing the Access Gate Software
7.3
Configuring the Access Gate Software on the RUEI Server
7.4
Configuring the Required Session Traffic Definitions
8
Installing Processing Engines
8.1
Prerequisites
8.1.1
Planning the Software Installation Location
8.1.2
Operating System Security Configuration
8.1.3
Verify NTP Daemon Operation
8.1.4
Installing the RUEI Prerequisites
8.1.5
Oracle Database Software Installation
8.2
The RUEI Configuration File
8.3
Processing Engine Installation
8.3.1
Creating Groups and Users
8.3.2
Installing the Oracle Database Instant Client
8.3.3
Creating the Processing Engine Database Instance
8.3.4
Installation of the Processing Engine Software
8.4
Configuring Processing Engine Communication
8.4.1
Configuring the SSH Connections
8.4.2
Configuring the Database Link Connections
8.5
Registering Processing Engines
8.6
Configuring Multiple Processing Engines
9
Configuring a Failover Reporter System
9.1
Introduction
9.2
Preparing the Primary Reporter
9.3
Installing the Secondary Reporter
9.4
Configuring Reporter Failover
9.5
Initiating Reporter Failback
10
Configuring a Failover Collector System
10.1
Introduction
10.2
Installing the Secondary Collector
10.3
Configuring the Secondary Collector
10.4
Initiating Collector Failback
11
Configuring a Failover Processing Engine System
11.1
Introduction
11.2
Preparing the Primary Processing Engine
11.3
Installing the Secondary Processing Engine
11.4
Configuring Processing Engine Failover
11.5
Instigating Processing Engine Failback
A
Installing the Oracle Database Software
A.1
Download the Oracle Database Software
A.2
Operating System Prerequisites
A.3
Creating the Database User Accounts and Groups
A.4
Configuring the Kernel Parameter Settings
A.5
Setting Shell Limits for the Oracle User
A.6
Creating the Database Directory
A.7
Configuring the Oracle User's Environment and Installing the Database
A.8
Creating an Oracle init Script File
B
Generic Database Instance Setup
B.1
Overview
B.2
Creating the Database Instance
B.3
Creating Tablespaces
B.4
Rescheduling Oracle Database Maintenance
B.5
Installing SQL Packages
B.6
Creating the RUEI Database User
B.7
Creating Database Triggers
B.8
Setting up the Connection Data
B.9
Setting up the Oracle Wallet
C
Setting up an Alternative Enriched Data Export Database Instance
C.1
Introduction
C.2
Setting up the Alternative Database Instance
C.2.1
Creating the Database Instance
C.2.2
Using Compressed Tablespaces
C.2.3
Rescheduling Oracle Database Maintenance
C.2.4
Creating the RUEI Database User
C.3
Connecting the RUEI Systems to the Alternative Database Server
C.3.1
Setting up the Connection Data
C.3.2
Setting up the Oracle Wallet
C.3.3
Editing the RUEI Configuration File
D
Setting up a Connection to the Enterprise Manager Repository
D.1
Introduction
D.2
Creating a RUEI User for Communication with Enterprise Manager
D.3
Creating a non-sysman Enterprise Manager Repository User
D.4
Setting Up a Connection to Oracle Enterprise Manager
E
The ruei-check.sh Script
F
Verifying Monitored Network Traffic
F.1
Introduction
F.2
Creating Traffic Snapshots
F.3
Analyzing Traffic Information
G
Troubleshooting
G.1
Running the ruei-check.sh Script
G.2
ORA-12805: Parallel Query Server Died Unexpectedly
G.3
The ruei-prepare-db.sh Script Fails
G.4
Starting Problems
G.5
Data Collection Problems
G.6
Data Processing Problems
G.7
E-Mail Problems
G.8
SSL Decryption Problems
G.9
Missing Packages and Fonts Error Messages
G.10
ORA-xxxxx Errors
G.11
Oracle DataBase Not Running
G.12
General (Non-Specific) Problems
G.13
Network Interface Not Up
G.14
OAM-Related Problems
G.15
ruei-check.sh Script Reports PHP Timezone Error
G.16
ORA-00020: maximum number of processes (%s) exceeded
G.17
rsync Fails When user@ Argument not Specified
G.18
ORA-00600 Error Reported
G.19
Dropped Segments and Bad Checksums
G.20
Errors During Installation on RedHat Enterprise/Oracle Linux 6.
x
G.21
SSL Error on RedHat Enterprise/Oracle Linux 6.
x
H
Installation Checklist
I
Removing RUEI From Systems
J
Third-Party Licenses
Index
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