|Oracle® Enterprise Manager Configuration Guide for BMC Remedy Service Desk 7 Connector
|PDF · Mobi · ePub|
Follow the steps provided in this section if you choose HTTPS as the protocol to establish a connection between the external ticketing system and Enterprise Manager.
Generate a certificate request file for the external ticketing system and send it to the Certificate authority, such as VeriSign.
Note:The certificate request file is dependent on the Web server used by the external ticketing system.
After you get the certificate, import it to the Web server the external ticketing system uses. The import mechanism varies depending on the Web server the external ticketing system uses.
https://<webserver>:portis enabled and working on the external ticketing system.
Import the Server certificate (the certificate you got from Certificate Authority) using the following steps:
Append the external Certificate Authority's certificate to:
Ensure that only the following is appended to the
b64LocalCertificate.txt file (that is, do not include blank lines or comments or any other special characters):
-----BEGIN CERTIFICATE----- <<<Certificate in Base64 format>>> -----END CERTIFICATE-----
Restart the OMS. Run the following commands:
emctl stop oms emctl start oms
Note:Do not run the
emctl secure oms/agentcommand after adding the external certificate to the
b64LocalCertificate.txtfile. If you run the
emctl securecommand later, then repeat the steps 1 through 3 to make sure the external certificate exists on the