Applications Sales Implementation Guide
11g Release 1 (11.1.3)
Part Number E20373-03
This chapter contains the following:
Define Social Networking
FAQs for Define Social Networking
Oracle Fusion CRM Collaboration is a collection of features of the Oracle WebCenter product. Employees in an organization can use these features to collaborate and stay informed of the latest information.
Employees can use Oracle Fusion CRM Collaboration features to do the following business tasks:
Access real-time feeds of business transactions.
Engage in contextual discussions around key business goals.
Leverage communities to enhance team collaboration.
Enhance virtual team communication by staying up-to-date on peer activities, deals, connections, and community updates.
Gain greater visibility into opportunities and best practices.
Make informed decisions with peer feedback.
Access critical information to streamline the sales process.
From Oracle WebCenter, Oracle Fusion CRM Collaboration leverages the following features.
Activity streams provide an ongoing view of activities from connections, actions taken in group spaces, and other business activities. Within Oracle Fusion CRM Collaboration, activity streams have been enabled for opportunities and customer business events. Employees can use activity streams to:
Stay current on relevant business updates or updates from the communities of which the user is a member.
Stay up-to-date on what others are working on and what is happening in your organization.
Make timely decisions with real-time contextual insight.
Overcome organizational and geographical boundaries that make it hard to find help and expertise.
Increase employee interaction and collaboration.
For more information, refer to the Tracking Your Connections Activities section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.
Blogs are typically personal records of an individual user's experience and opinions. In Oracle WebCenter Spaces, users can create blogs to group related blog posts, for example to group topics by the same author or otherwise related topics. Each blog contains various blog posts. For more information, refer to the Working with Blogs section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.
You can use a discussion forum to post, respond to, and preserve topical information, and other users can post information relevant to those topics. All of this information is preserved within the discussion forum so that teams of users can collaborate on opportunities and customer records. Everyone who is part of the opportunity or customer team can post and reply to discussions. Within Oracle Fusion CRM Collaboration, discussions are enabled for opportunities and customer business objects. For more information, refer to the Creating a Discussion Forum section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.
Teams of employees can use group spaces to collaborate in the context of an opportunity or customer record. Within a group space, employees can collaborate by engaging in existing discussions or creating new ones, and they can create new wikis. They can also create new group spaces and leverage available features, such as discussions, blogs, wikis, announcements, and so on. By using group spaces, employee groups can contend with work blockages, such as:
Unstructured sales activities that are not captured.
Information that is locked in silos.
Hard-to-find successful or useful content.
Numerous e-mail threads used for collective content authoring.
For more information, refer to the Understanding Space Basics section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.
Tags categorize business objects in Oracle Fusion Applications, for example specific invoices and opportunities, with your own keywords. You can share tags so that anyone searching or browsing for items can find them based on common tags. For more information, refer to the Working with the Tags Service section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.
Wikis are Web sites of interlinked Web pages that members of a group can create and edit in a Web browser. Members who have the appropriate permissions can add and edit information to share it with their group. For more information, refer to the Working with Wikis section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.
Set the Social Networking Features Enabled profile option to "Y" on the Manage Social Networking Profile Option Values page. If you enable this profile option, users can access the following features:
If you disable social networking features, users can continue to access the bookmarks they created from the Bookmarks region in the Activities and Interests card on the My Portrait tab. Also, the spaces that users are a member of continue to appear in the Spaces region.