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Oracle® Fusion Applications Sales Implementation Guide
11g Release 1 (11.1.3)
Part Number E20373-03
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6 Common Applications Configuration: Define Social Networking

This chapter contains the following:

Define Social Networking

FAQs for Define Social Networking

Define Social Networking

Getting Started with Oracle Fusion CRM Collaboration: Overview

Oracle Fusion CRM Collaboration is a collection of features of the Oracle WebCenter product. Employees in an organization can use these features to collaborate and stay informed of the latest information.

Employees can use Oracle Fusion CRM Collaboration features to do the following business tasks:

From Oracle WebCenter, Oracle Fusion CRM Collaboration leverages the following features.

Activity Streams

Activity streams provide an ongoing view of activities from connections, actions taken in group spaces, and other business activities. Within Oracle Fusion CRM Collaboration, activity streams have been enabled for opportunities and customer business events. Employees can use activity streams to:

For more information, refer to the Tracking Your Connections Activities section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.

Blogs

Blogs are typically personal records of an individual user's experience and opinions. In Oracle WebCenter Spaces, users can create blogs to group related blog posts, for example to group topics by the same author or otherwise related topics. Each blog contains various blog posts. For more information, refer to the Working with Blogs section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.

Discussion Forums

You can use a discussion forum to post, respond to, and preserve topical information, and other users can post information relevant to those topics. All of this information is preserved within the discussion forum so that teams of users can collaborate on opportunities and customer records. Everyone who is part of the opportunity or customer team can post and reply to discussions. Within Oracle Fusion CRM Collaboration, discussions are enabled for opportunities and customer business objects. For more information, refer to the Creating a Discussion Forum section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.

Group Spaces

Teams of employees can use group spaces to collaborate in the context of an opportunity or customer record. Within a group space, employees can collaborate by engaging in existing discussions or creating new ones, and they can create new wikis. They can also create new group spaces and leverage available features, such as discussions, blogs, wikis, announcements, and so on. By using group spaces, employee groups can contend with work blockages, such as:

For more information, refer to the Understanding Space Basics section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.

Tags

Tags categorize business objects in Oracle Fusion Applications, for example specific invoices and opportunities, with your own keywords. You can share tags so that anyone searching or browsing for items can find them based on common tags. For more information, refer to the Working with the Tags Service section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.

Wikis

Wikis are Web sites of interlinked Web pages that members of a group can create and edit in a Web browser. Members who have the appropriate permissions can add and edit information to share it with their group. For more information, refer to the Working with Wikis section in the Oracle Fusion Middleware User's Guide for Oracle WebCenter Spaces.

FAQs for Define Social Networking

How can I enable social networking features?

Set the Social Networking Features Enabled profile option to "Y" on the Manage Social Networking Profile Option Values page. If you enable this profile option, users can access the following features:

Note

If you disable social networking features, users can continue to access the bookmarks they created from the Bookmarks region in the Activities and Interests card on the My Portrait tab. Also, the spaces that users are a member of continue to appear in the Spaces region.