|My Oracle Support Help
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This document contains the following topics:
The Dashboard tab provides a comprehensive view of your SRs.The following regions are visible by default:
Note:If you do not track or manage service requests, consider removing the Service Requests region from the dashboard to improve page loading speed. In addition, do this with any region that you do not use. You can always add them back to the Dashboard tab later.
Site Alerts (visible only if there are site alerts to display)
You can add the following regions to the Dashboard:
Note:To optimize page loading performance, only add regions that you use frequently.
Assets (hardware customers and CUAs only)
Contact Us Service Requests
Draft Service Requests
End Customer Service Requests (Oracle Partners only)
For regions not visible on the dashboard, click Customize Page... in the top right of the window. See the "Viewing Additional Regions" section for more information about adding regions to a page.
The Assets region is visible to all users who have valid hardware SIs in their account. The (hardware) asset details can only be updated or changed by CUAs or users with the Asset Admin privilege. For more information, see "Assets".
The Bug Tracker region (formerly the Bug Summary region) is populated with the list of bugs that you have marked as favorites. Use this region to monitor the status of bugs. For more information about the Bug Tracker region, see "What is the Bug Tracker region?".
SRs are either technical or Contact Us SRs. A Contact Us SR is related to issues other than product support. Use a Contact Us SR to request help concerning your account, permissions, issues with the web site, license and entitlement, sign in issues, ordering physical media, or if you are having issues filing a technical SR.
The Service Requests region displays technical SRs. The Contact Us Service Requests region displays Contact Us SRs. For more information about service requests, see "Service Requests".
A draft SR is an SR that has been started but not submitted. Draft SRs are listed in the Draft Service Requests region.For more information about service requests, see "Service Requests".
If you are an Oracle Partner, the End Customer Service Requests regions lists SRs that belong to the customers that you manage. For more information about service requests, see "Service Requests".
The Getting Started region contains links to information that will help you use My Oracle Support. This region includes links to the My Oracle Support FAQ and My Oracle Support training materials.
The Inventory Report displays data that is uploaded by the configuration manager collector. For more information, see "Inventory Report".
The Health Recommendations region displays health check information for all of your systems on which the collector has run, for which recommendations have been found, and which are not currently suppressed. Health checks alert you to potential problems based on your uploaded configurations. For more information about the Health Recommendations region, see "About Health Recommendations".
My Oracle Support displays news, notes, and articles relevant to the context of the Dashboard page in the Knowledge Articles region. If you drill into a specific system, you will only see articles relevant to that system. Knowledge articles are categorized as Alerts or Recently Updated. Click an article link to view the article in the Knowledge browser. For more information about Knowledge articles, see "Knowledge".
The Knowledge Base region enables you to browse a product line or product to find related Knowledge articles. For more information about the Knowledge Base region, see the "Knowledge Base" section.
The News region displays announcements and other news that could affect your systems.
The Patch Recommendations region lists recommended patches. For more information about the Patch Recommendations region, see "Searching Using Configurations Based Recommendations".
Use the Patch Search region to search for patches for Oracle, PeopleSoft, Sun, Siebel, and Hyperion products. For more information about the Patch Search region, see "Patch Searches".
The Service Requests region lists all open technical SRs for Support Identifiers (SIs) listed in your profile. You can use the Service Requests region to create, view, update, and close SRs. For more information about service requests, see "Service Requests".
The Site Alerts region lists upcoming outages that will affect My Oracle Support. Click an outage link to view more information about that outage.
Note:The Site Alerts region only appears if site alerts are available.
A system is a manageable entity such as a database, an Oracle E-Business Suite installation, or an application server. The Systems region displays all of the systems on which the configuration manager is running. For more information about the Systems region, see "Systems, Targets, and Configurations".
The Targets region lists targets that are part of the systems associated with your SI. The Targets region enables you to access targets directly from the Dashboard page without having to drill down into a specific system. For more information about the Targets region, see "Systems, Targets, and Configurations".
While you cannot add a second Dashboard tab, you can achieve a similar result by using the Edit option to add and remove regions. You can also use PowerView to specify what content to display in the regions.
See the "PowerView" section for more information about using powerview.
See the "Regions" section for more information about customizing regions.
Because each copy of a region maintains its own local filters and search, you can maintain multiple versions of the same region that display different types of information. For example, you can dedicate and rename a region for Severity 1 SRs and another region for all SRs.
Note:Oracle highly recommends that you do not remove the News region from the Dashboard. Oracle uses this region to communicate important events and news.