Chapter 9. Troubleshooting and FAQs

Table of Contents

9.1. Installation and Configuration
9.1.1. Installation on Oracle Linux Platforms Fails Due Missing Packages
9.1.2. Configuration on Oracle Linux Platforms Fails Because the RDP Broker Cannot Be Enabled
9.1.3. Oracle VDI Configuration Is Failing to Import svc_vdadb.xml
9.1.4. Can I Try Out MySQL or Set up an Evaluation Oracle VDI Remote Database?
9.1.5. Do I Need to Configure Sun Ray Software Separately?
9.1.6. Adding a Host to a Oracle VDI Center Fails With a Sun Ray Server Software Replication Error
9.1.7. Reconfiguring Oracle VDI Fails With "Error While Configuring Database"
9.1.8. Oracle VDI Configuration Fails to Create Database Tables With Remote Windows Databases That Use UTF-8
9.2. User Directory
9.2.1. I Am Having Some Trouble With the User Directory. Can I Adjust the Log Level to Get More Information?
9.2.2. Kerberos Authentication to Active Directory Works for a While and Then Stops
9.2.3. Can I Use PKI Instead of Kerberos for Authentication to an Active Directory?
9.2.4. What Type of Privileged Access to the User Directory Is Required?
9.2.5. Can I Disable the Automatic Cleanup of Computer Objects in Active Directory?
9.3. Oracle VM VirtualBox Desktop Provider
9.3.1. Why Are My Windows 7 Audio Drivers Not Automatically Installed?
9.3.2. Oracle VM VirtualBox Install Is Failing With "Postinstall Script Did Not Complete Successfully" Errors
9.3.3. There Is an Error When I Add an Oracle VM VirtualBox Host to a Desktop Provider
9.3.4. Are all Oracle VM VirtualBox Releases Compatible With Oracle VDI?
9.3.5. I Can See My Oracle VM VirtualBox Hosted Desktop, But It Will Not Start
9.3.6. The Time in My Oracle VM VirtualBox Desktop Is Too Slow
9.3.7. What Are the Requirements for High Availability for Oracle VM VirtualBox?
9.3.8. How Do I Change the Password of the VirtualBox User?
9.3.9. Users Experience Blurry Text in Internet Explorer
9.3.10. A Critical Alert is Displayed When Storage is Added to a Desktop Provider
9.3.11. A Storage Cannot Be Removed From a Desktop Provider
9.3.12. Adding a Storage Fails With an "Unable to Stop Cluster" Error
9.4. VMware vCenter Desktop Provider
9.4.1. I Cannot Log into My VMware Virtual Machine
9.4.2. Users Cannot Log Into Their VMware Provided Windows desktop
9.4.3. Why Does My VMware Virtual Machine Have an Invalid IP Address Or Cannot Be Pinged?
9.4.4. I Am Unable to Get a MS RDC Connection on My VMware Virtual Machine
9.4.5. Creating a vCenter Desktop Provider Fails With "Unable to Contact VMware VirtualCenter - Host Not Reachable at Port 443" Errors
9.4.6. In My VMware Desktop Pool, New Virtual Machines Are Created Automatically, But They Are Not Made Available
9.4.7. The VMware Virtual Machine Cloning Process Is Not Operating As Expected
9.4.8. The Window Displaying the VMware-Hosted Virtual Desktop Is Freezing
9.4.9. I Have Created a New Pool in My VMware Desktop provider and Virtual Machines Are Not Created Automatically
9.4.10. How Do I Use VMware Virtual Machines With Multiple Network Adapters?
9.4.11. Unused VMware Virtual Machines Are Not Being Recycled
9.5. Microsoft Hyper-V and RDS Desktop Providers
9.5.1. Sessions Are Started by Oracle VDI on RDS Hosts That Do Not Participate in the Microsoft Remote Desktop Provider. Why Is That Happening?
9.5.2. Hyper-V Desktop Cloning Fails With "Cannot Reload MSiSCSI Target List" Errors
9.5.3. Can I Enter the Farm Information for the Microsoft Remote Desktop Provider and let Oracle VDI Detect the Individual RDS Hosts Participating in the Farm?
9.5.4. Oracle VDI Is Not Able to Communicate With the Windows Server
9.5.5. Connection Problems between Oracle VDI and Hyper-V
9.6. Desktops and Pools
9.6.1. How Do I Make a Desktop Available to a User at All Times?
9.6.2. Starting a Desktop Fails With "No suitable Hosts to Start a Desktop for Desktop Provider <Name>" Errors
9.6.3. What Is the Difference Between Personal and Flexible Desktop Assignments?
9.6.4. Oracle VDI Fast Preparation Is Failing
9.6.5. Can I Use Wild Cards in Token Names to Represent a Group of Thin Clients in Order to Assign These Thin Clients to a Pool?
9.6.6. The Audio in My Ubuntu Desktop Is Playing Too Slowly. What Should I Do?
9.6.7. Audio Does Not Play After Changing the Audio Configuration for Oracle VM VirtualBox Hosted Desktops in Oracle VDI Manager
9.6.8. How Do I Specify USB Redirection for Sun Ray Clients?
9.6.9. USB Devices Are Not Detected
9.6.10. What Are the Differences Between MS-RDP and VRDP?
9.6.11. Cloning Fails if the Sysprep Timezone Setting Does not Match the Host Timezone
9.6.12. Checking the VirtualBox Guest Additions Version
9.6.13. Starting A Desktop Fails With an "Error Getting State" Message
9.7. Logging In and Accessing Desktops
9.7.1. Users Cannot Access Their Desktops
9.7.2. A User Can Log in But Their Desktop is Not Responding
9.7.3. Error - "Currently There Is No Desktop Available Or Assigned to You"
9.7.4. Is It Possible to Customize the Desktop Login Screen?
9.7.5. The Sun Ray Client Is Cycling and Cannot Connect to a Virtual Machine
9.7.6. Users Cannot Log in to Ubuntu 8.04 Desktops Because the Network Is Not Enabled
9.7.7. How Do I Control Client Redirection with client.autoredirect Properties?
9.7.8. Hotdesking Redirect Does Not Work With Windows XP Professional and Microsoft RDP
9.8. Administration Tools
9.8.1. I Cannot Log in to Oracle VDI Manager
9.8.2. I Get a Blank Screen After Successfully Logging into the Oracle VDI Manager
9.8.3. Error - "You Have Been Logged out Because a Consistent Response Could Not Be Guaranteed"
9.8.4. How Can I Change the Password of an Oracle VDI Host?
9.8.5. How Do I Change the Password of a Remote MySQL Database?
9.8.6. Does the MySQL Database Store All Sun Ray Software Configuration?
9.8.7. The vda Command Reports That Oracle VDI Is Not Running But Other Commands Say It Is
9.8.8. Users Do Not Show Up in Users and Groups in Oracle VDI Manager
9.8.9. Is There a Way to Modify the Cacao Logging Behavior So That a Long History Can Be Maintained?
9.8.10. Jobs Do Not Finish Even After You Cancel Them with Oracle VDI Manager
9.8.11. Can I Adjust the Logging Level for the Oracle VDI Logs?
9.8.12. How Do I Log in to the Embedded MySQL Server Database?
9.9. Oracle VDI
9.9.1. Oracle VDI Hangs Intermittently When Running on x2270 Hardware
9.9.2. The System Is Not Reacting as Expected
9.9.3. How Do I Configure DHCP in Oracle VDI?