This chapter contains these topics:
From Accounts Receivable (G03), choose Statement/Reminder Processing
From Statement/Reminder Processing (G0322), choose Revise Payment Reminders Text
When you add or revise a payment reminder message, the system creates a key for generic message text. This key is stored in the Generic Text Index Key table (F00163) and the actual message in the Generic Text Entry table (F0016).
Ensure that your business or company is not using delinquency notices. You cannot implement both payment reminders and delinquency notices.
Generally, as a customer's account becomes more overdue, the message on the reminder becomes more severe. You can add messages with up to three levels of severity. They are:
|First level||This is a mild reminder that you might send a customer when an invoice is five days overdue. For example, it might read Have we missed your payment? Our records indicate that the invoices listed above are past due. If your payment has been sent, please disregard this reminder. If not, please send us your payment as soon as possible.|
|Second level||This is a more firm reminder that you might send a customer when an invoice is 30 days overdue. For example, it might read The invoices listed above are delinquent. Please remit payment immediately. If your payment has been sent, please disregard this reminder.|
|Third level||This is a firm reminder that you might send a customer when an invoice is 45 days overdue. For example, it might read The invoices listed above are delinquent. Prior attempts to collect payment have rendered no response. If your payment is not received within five days, your account will be turned over to our collection agency.|
Set up payment reminders text for company 00000 to use as the default text for all companies. The system overrides payment reminders text as follows:
Company-specific text overrides the default text
Customer-specific text overrides the company text
Complete one of the following fields on the first available blank line:
Complete the following fields:
Language Preference (optional)
Press Enter or click Add to create record.
Locate the customer or company you just added.
Choose the Narrative Text option next to the customer or company to access A/R Payment Reminders Print Messages.
|Displaying a specific customer or company||To limit the list of customers and companies, specify the number at the top of Revise Payment Reminders Text.|
|Deleting an individual customer or company||To remove an individual customer or company from the list of payment reminders text, choose Delete next to the appropriate customer or company.
The Delete action deletes the entire list of customers and companies.
On Revise Payment Reminders Text
Choose the Narrative Text option next to an existing message to access A/R Payment Reminders Print Messages.
On A/R Payment Reminders Print Messages, choose the Models function to access Text Model Selection.
On Text Model Selection, choose a blank line to enter a model.
On A/R Payment Reminders Print Messages, complete the following field:
Enter the text for the model message.