Welcome to Release 12.2 of the Oracle Service Contracts User Guide.
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This chapter details the process of creating, managing, and importing a contract.
This chapter describes the steps to enter details for a contract.
This chapter describes the process of entering service lines for a contract.
This chapter describes the process of how to enter usage lines and charge customer for a contract.
This chapter describes the process of entering and managing subscriptions.
This chapter describes the process of adding service agreements to a sales order, generating contracts automatically, and troubleshooting any errors.
This chapter describes the process of adjusting prices of service, subscription, and usage lines in a contract.
This chapter describes the process of using quality assurance reports to resolve issues for a contract.
This chapter describes the process of approving a contract.
This chapter describes the process of defining and specifying a billing schedule to a service contract.
This chapter describes the process of contract negotiation.
This chapter describes the process of managing contracts.
This chapter describes how to use the Administrator Workbench to manage contract negotiation.
This chapter contains details of the simplified Oracle Service Contracts UI.
This chapter contains the navigation steps to view contract details pages.
This chapter describes the process of using the customer acceptance portal.
This chapter describes the process of managing a contract life cycle.
This chapter describes the process of extending and renewing contracts.
This chapter describes the integration of Oracle Service Contracts with Oracle XML Publisher to create and enable templates for personalized e-mail communications with customers.
This chapter describes the Notes feature that is used to add additional information to a contract.
This chapter describes the process of terminating a contract.
This chapter describes the process of executing reports and concurrent programs for Oracle Service Contracts.
This chapter describes the process of setting up contract related items in Oracle Inventory.
This chapter describes the process of setting up standard coverage and subscription templates.
The Oracle Integration Repository is a compilation of information about the service endpoints exposed by the Oracle E-Business Suite of applications. It provides a complete catalog of Oracle E-Business Suite's business service interfaces. The tool lets users easily discover and deploy the appropriate business service interface for integration with any system, application, or business partner.
The Oracle Integration Repository is shipped as part of the Oracle E-Business Suite. As your instance is patched, the repository is automatically updated with content appropriate for the precise revisions of interfaces in your environment.
Oracle STRONGLY RECOMMENDS that you never use SQL*Plus, Oracle Data Browser, database triggers, or any other tool to modify Oracle E-Business Suite data unless otherwise instructed.
Oracle provides powerful tools you can use to create, store, change, retrieve, and maintain information in an Oracle database. But if you use Oracle tools such as SQL*Plus to modify Oracle E-Business Suite data, you risk destroying the integrity of your data and you lose the ability to audit changes to your data.
Because Oracle E-Business Suite tables are interrelated, any change you make using an Oracle E-Business Suite form can update many tables at once. But when you modify Oracle E-Business Suite data using anything other than Oracle E-Business Suite, you may change a row in one table without making corresponding changes in related tables. If your tables get out of synchronization with each other, you risk retrieving erroneous information and you risk unpredictable results throughout Oracle E-Business Suite.
When you use Oracle E-Business Suite to modify your data, Oracle E-Business Suite automatically checks that your changes are valid. Oracle E-Business Suite also keeps track of who changes information. If you enter information into database tables using database tools, you may store invalid information. You also lose the ability to track who has changed your information because SQL*Plus and other database tools do not keep a record of changes.