This chapter covers the following topics:
The connected handheld browser requires Oracle Sales: See the Oracle Sales Implementation Guide.
The Microsoft Outlook Synchronization requires Oracle Sales: See the Oracle Sales Implementation Guide.
Oracle Sales for Handhelds requires the synchronization feature contained in Oracle Common Application Calendar. See the Oracle Common Application Calendar Implementation Guide.
Oracle Interaction History is required in order for Oracle Sales to show e-mail interactions that are captured in Desktop Outlook and synchronized with Oracle Sales.
The Alerts feature requires the following integrations:
Oracle Workflow is required for all alerts.
Alerts for past due invoices and delinquent accounts require Oracle Collections.
Alerts for expiring service contracts require Oracle Service Contracts.
Alerts for escalated service requests require both Oracle Support and Escalation Manager (a feature in Oracle Common Application Calendar).