Contents

List of Figures

List of Tables

Title and Copyright Information

Preface

• Oracle AIA Communications Pre-Built Integrations
• Common Oracle AIA Pre-Built Integration Guides
• Documentation Accessibility
• Additional Resources

What's New in This Guide for Release 11.2

1 Siebel CRM Integration Pack for Oracle Communications BRM: Agent Assisted Billing Care Overview

• 1.1 Process Integration for Billing Management
• 1.2 Process Integration for Customer Management
• 1.3 Process Integration for Collections Management

Part I Understanding the Delivered Integrations

2 Understanding the Process Integration for Billing Management

• 2.1 Process Integration for Billing Management Overview
• 2.2 Billing Management Business Process Flow
• 2.3 Solution Assumptions and Constraints

3 Account Balance Integration Flow

• 3.1 Account Balance Integration Flows Overview
• 3.2 QueryBalanceSummary Integration Flow
• 3.3 QueryBalanceGroupList Integration Flow
• 3.4 QueryBalanceDetails Integration Flow
• 3.5 QueryBalanceGroupServices Integration Flow
• 3.6 Oracle BRM Interfaces
• 3.7 Siebel CRM Interfaces
• 3.8 Industry Oracle AIA Components
• 3.9 Integration Services
  • 3.9.1 AccountBalanceSiebelCommsReqABCS
  • 3.9.2 QueryBalanceSummarySiebelCommsReqABCSImpl
  • 3.9.3 QueryCustomerPartyListBRMCommsProvABCSImpl
  • 3.9.4 QueryBalanceGroupListSiebelCommslReqABCSImpl
  • 3.9.5 QueryBalanceDetailsSiebelCommsReqABCSImpl
  • 3.9.6 QueryBalanceGroupServicesSiebelCommsReqABCSImpl
  • 3.9.7 QueryInstalledProductListBRMCommsProvABCSImpl

4 Invoice Integration Flow

• 4.1 Invoice Integration Overview
• 4.2 QueryInvoiceList Integration Flow
• 4.3 QueryInvoice Integration Flow
• 4.4 QueryInvoiceUsageAllocation Integration Flow
• 4.5 SearchInvoiceUsageAllocation Integration Flow
• 4.6 QueryInvoiceUsageAllocationResource Integration Flow
• 4.7 Oracle BRM Interfaces
• 4.8 Siebel CRM Interfaces
• 4.9 Industry Oracle AIA Components
• 4.10 Integration Services
  • 4.10.1 InvoiceSiebelCommsReqABCS
  • 4.10.2 QueryInvoiceListBRMCommsProvABCSImpl
  • 4.10.3 QueryInvoiceSiebelCommsReqABCSImpl
  • 4.10.4 QueryInvoiceEventDetailsSiebelCommsReqABCSImpl
  • 4.10.5 SearchInvoiceEventDetailsSiebelCommsReqABCSImpl
  • 4.10.6 QueryInvoiceBalanceDetailsSiebelCommsReqABCSImpl

5 Service Usage Integration Flow

• 5.1 Service Usage Integration Overview
• 5.2 QueryServiceUsage Integration Flow
• 5.3 QueryServiceUsageAllocation Integration Flow
• 5.4 SearchServiceUsageAllocation Integration Flow
• 5.5 QueryServiceUsageAllocationResource Integration Flow
• 5.6 Oracle BRM Interfaces
• 5.7 Siebel CRM Interfaces
• 5.8 Industry Oracle AIA Components
• 5.9 Integration Services
  • 5.9.1 UnbilledUsageSiebelCommsReqABCS
  • 5.9.2 QueryUnbilledUsageSiebelCommsReqABCSImpl
  • 5.9.3 QueryServiceUsageListBRMCommsProvABCSImpl
  • 5.9.4 QueryUnbilledUsageEventDetailsSiebelCommsReqABCSImpl
  • 5.9.5 SearchUnbilledUsageEventDetailsSiebelCommsReqABCSImpl
  • 5.9.6 QueryUnbilledUsageBalanceDetailsSiebelCommsReqABCSImpl

6 Payment Integration Flow

• 6.1 Payment Integration Overview
  • 6.1.1 Creating Payments
  • 6.1.2 Viewing Payment History
  • 6.1.3 Searching for Payments
• 6.2 CreateReceivedPayment Integration Flow
• 6.3 QueryReceivedPaymentList Integration Flow
• 6.4 SearchPayment Integration Flow
• 6.5 Oracle BRM Interfaces
• 6.6 Siebel CRM Interfaces
• 6.7 Industry Oracle AIA Components
• 6.8 Integration Services
  • 6.8.1 PaymentSiebelCommsReqABCS
  • 6.8.2 CreatePaymentSiebelCommsReqABCSImpl
  • 6.8.3 CreateInvoicePaymentSiebelCommsReqABCSImpl
  • 6.8.4 CreateReceivedPaymentBRMCommsProvABCSImpl
  • 6.8.5 QueryPaymentSiebelCommsReqABCSImpl
  • 6.8.6 QueryInvoicePaymentSiebelCommsReqABCSImpl
  • 6.8.7 SearchPaymentSiebelCommsReqABCSImpl
  • 6.8.8 QueryReceivedPaymentListBRMCommsProvABCSImpl

7 Adjustment Integration Flow

• 7.1 Adjustment Integration Overview
• 7.2 QueryAccountBalanceAdjustment Integration Flow
• 7.3 CreateAccountBalanceAdjustment Integration Flow
• 7.4 Oracle BRM Interfaces
• 7.5 Siebel CRM Interfaces
• 7.6 Industry Oracle AIA Components
• 7.7 Integration Services
  • 7.7.1 AdjustmentSiebelCommsReqABCS
  • 7.7.2 QueryAccountBalanceAdjustmentSiebelCommsReqABCSImpl
  • 7.7.3 QueryAccountBalanceAdjustmentBRMCommsProvABCSImpl
  • 7.7.4 CreateAccountBalanceAdjustmentSiebelCommsABCSImpl
  • 7.7.5 CreateAccountBalanceAdjustmentBRMCommsProvABCSImpl
  • 7.7.6 UpdateAccountBalanceAdjustmentRespSiebelCommsProvABCSImpl
  • 7.7.7 CreateAccountBalanceAdjustmentListResponseBRMCommsJMSConsumer
  • 7.7.8 CreateAccountBalanceAdjustmentListResponseBRMCommsJMSProducer
  • 7.7.9 CreateAccountBalanceAdjustmentSiebelCommsJMSConsumer

8 Understanding the Process Integration for Collections Management

• 8.1 Process Integration for Collections Management Overview
• 8.2 Collections Management Business Process Flow
• 8.3 Solution Assumptions and Constraints
• 8.4 Sync Collection Scenarios and Actions Integration Flow
  • 8.4.1 Time Zone Handling
  • 8.4.2 Understanding Sync Collection Scenarios and Actions Integration Flow
    • 8.4.2.1 Business Process Flow for the Sync Collection Scenarios and Actions Integration
    • 8.4.2.2 Design Assumptions and Constraints
  • 8.4.3 Configuring and Generating Data in Oracle BRM
    • 8.4.3.1 Configuring the Data in Oracle BRM
    • 8.4.3.2 Generating the Data in Oracle BRM
  • 8.4.4 Picking Up and Transforming the Data
  • 8.4.5 Configuring and Running the Sync Collection Scenarios and Actions Integration
    • 8.4.5.1 Configuring the Sync Collection Scenarios and Actions Integration
    • 8.4.5.2 Running the Sync Collection Scenarios and Actions Integration
• 8.5 Sync Collection Actions Status Integration Flow
• 8.6 Oracle BRM Interfaces
• 8.7 Siebel CRM Interfaces
• 8.8 Industry Oracle AIA Components
• 8.9 Integration Services
  • 8.9.1 UpdateCreditAlertSiebelCommsReqABCSImpl
  • 8.9.2 UpdateCreditAlertBRMCommsProvABCSImpl

Part II Implementing the Delivered Integrations

9 Configuring the Process Integration for Billing Management

• 9.1 Setting Up Oracle BRM
• 9.2 Setting Up Siebel CRM
• 9.3 Working with DVMs
• 9.4 Working with Cross-References
• 9.5 Handling Errors
  • 9.5.1 Describing Delivered Error Notification Roles and Users
• 9.6 Configuring the Process Integration for Billing Management

10 Configuring the Process Integration for Collections Management

• 10.1 Setting Up Oracle BRM
  • 10.1.1 Setting up Collection Action Names in Oracle BRM
• 10.2 Setting Up Siebel CRM
• 10.3 Working with DVMs
• 10.4 Working with Cross-References
• 10.5 Handling Errors
• 10.6 Configuring the Process Integration for Collections Management
  • 10.6.1 Changing the BatchSize Default Value

A Mapping Siebel Billing Management UI Elements to Oracle BRM Customer Center

• A.1 Billing Profile and Account Balance
• A.2 Bills
• A.3 Balance Group
• A.4 Unbilled Usage
• A.5 Payments

B Composite Application Validation System Changes

• B.1 Configuration Properties for CAVS Enablement in 11.1
• B.2 Configuration Properties for CAVS Enablement in 11.2
  • B.2.1 Requestor ABCS
  • B.2.2 Provider ABCS

C Reintroducing Enterprise Business Services