Preface

Welcome to the Oracle Communications Order to Cash Integration Pack Implementation Guide for Siebel CRM, Oracle Order and Service Management, and Oracle Billing and Revenue Management implementation guide.

Oracle AIA Communications Pre-Built Integrations

Oracle AIA Communications pre-built integrations 11.2 includes the following implementation guides:

Oracle Communications Order to Cash for Siebel CRM, Oracle Order and Service Management, and Oracle Billing and Revenue Management 11.2
Siebel CRM Integration Pack for Oracle Communications Billing and Revenue Management: Agent Assisted Billing Care 11.2
Oracle Communications Billing and Revenue Management Integration Pack for Oracle Business Suite: Revenue Accounting 11.2

Oracle AIA for Communications release 11.2 includes these integrations to automate the Order to Cash process for the Communications industry.

Oracle Communications Order to Cash Integration Pack for Siebel CRM
Oracle Communications Order to Cash Integration Pack for Oracle Order and Service Management
Oracle Communications Order to Cash Integration Pack for Oracle Billing and Revenue Management

For more information about Oracle Communications Order to Cash for Siebel CRM, Oracle OSM, and Oracle BRM, see Chapter 1, "Oracle Communications Order to Cash for Siebel CRM, Oracle OSM, and Oracle BRM Overview."

Common Oracle AIA Pre-Built Integration Guides

Oracle Application Integration Architecture Pre-Built Integrations 11.2 includes the following guides shared by all products delivered with this release:

Oracle Application Integration Architecture Installation and Upgrade Guide for Pre-Built Integrations Release 11.2.
- This guide is restructured into a general installation chapter with an individual configuration and deployment chapter for each pre-built integration.
- This guide provides an overview of the installation process, including how to install, configure, and deploy your pre-built integrations. The steps required to upgrade your pre-built integrations to the latest release are also provided.
Oracle Application Integration Architecture Pre-Built Integrations 11.2: Utilities Guide

This guide describes:
- How to work with and configure Session Pool Manager (SPM), which is a service in the Oracle SOA Suite web server whose primary function is to manage a pool of web server session tokens that can be reused by BPEL flows.
- How to deploy and configure the AIACompositeScheduler. This is a utility component that is used by pre-built integrations to schedule a service-oriented architecture (SOA) composite to be invoked at the specified time interval.
Oracle Application Integration Architecture Pre-Built Integrations 11.2: Product-to-Guide Index

The Product-to-Guide index lists the guides that provide information for each product delivered in this release.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Additional Resources

The following resources are also available:

Oracle Application Integration Architecture Foundation Pack:

Oracle AIA Pre-Built integrations require Foundation Pack 11.1.1.6.0 to be installed. Refer to the Foundation Pack documentation library on OTN to download the Foundation Pack guides at http://download.oracle.com/docs/cd/E21764_01/aia.htm.
Oracle Application Integration Architecture: Product-to-Guide Index:

Oracle Technology Network: http://www.oracle.com/technetwork/index.html
Known Issues and Workarounds:

My Oracle Support: http://tinyurl.com/83q8grw
Release Notes:

Oracle Technology Network: http://www.oracle.com/technetwork/index.html
Documentation updates:

Oracle Technology Network: http://www.oracle.com/technetwork/index.html