Skip Headers
Oracle® Exalytics In-Memory Machine Owner's Guide
Exalytics X2-4 Release 1 (1.0)

Part Number E25369-09
Go to Documentation Home
Home
Go to Book List
Book List
Go to Table of Contents
Contents
Go to Feedback page
Contact Us

Go to previous page
Previous
PDF · Mobi · ePub

A Troubleshooting

This appendix provides basic information about troubleshooting your Oracle Oracle Exalytics In-Memory Machine.

It contains the following topics:

A.1 Troubleshooting the Setup

This section contains information to help you troubleshoot minor machine problems.

If you experience problems while setting up your Oracle Oracle Exalytics In-Memory Machine, refer to the troubleshooting information in Table A-1.

Table A-1 Troubleshooting Procedures

Problem Possible Solution

Oracle Exalytics In-Memory Machine does not power on when the front panel Power button is pressed.

Keep notes on the following situations in case you need to call service:

  • Is the Power/OK LED flashing or constantly illuminated on the front of the system? (Ensure that the power cord is connected to the system and to a grounded power receptacle.)

  • Does the wall outlet have power? Test by plugging in another device.

  • Does the monitor sync within five minutes after power on? (The green LED on the monitor stops flashing and remains illuminated.)

  • Has the system fully booted the ILOM SP? (Note that the system will block Power button presses until the ILOM SP is fully booted.)

Oracle Exalytics In-Memory Machine appears to be in standby power mode, but the Power/OK LED does not blink.

The Power/OK LED only blinks when all Oracle Exalytics In-Memory Machine components are in standby power mode. A tape drive might be connected to your server. Because tape drives do not enter standby power mode, the Power/OK LED does not blink.

Hung or frozen server: No response from mouse or keyboard or any application.

Try to access your system from a different machine on the network:

  1. On another system, type: ping IP_address_of_server.

  2. If a response is returned, then try logging in to the Oracle Exalytics In-Memory Machine using either telnet, ssh, or rlogin.

  3. If you successfully log in, list the running processes using the ps command.

  4. Kill any processes that appear unresponsive or should not be running, by using the kill process_ID command.

  5. Check the responsiveness of the Oracle Exalytics In-Memory Machine after each process is killed.

If the this procedure does not work, power cycle the Oracle Exalytics In-Memory Machine:

  1. Press the Power/OK button to power off the Oracle Exalytics In-Memory Machine and wait 20 to 30 seconds.

  2. Press the Power/OK button again to power on the system.


A.2 Additional Troubleshooting Information

For additional troubleshooting information, see the Sun Fire X4470 M2 Server Service Manual (821-0703) and the Oracle x86 Servers Diagnostics Guide (820-6750).

A.3 Locating the Machine Serial Number

You might need to have the serial number of your Oracle Oracle Exalytics In-Memory Machine when you ask for service on your system. Record this number for future use. Use one of the following methods to locate your machine's serial number:

Use Table A-2 to collect information that you might need to communicate with Oracle support personnel.

Table A-2 System Information Required for Support

System Configuration Information Required Your Information

Service contract number

 

System model

 

Operating environment

 

System serial number

 

Peripherals attached to the system

 

Email address and phone number for you and a secondary contact

Street address where the system is located

 

Administrator password

 

Summary of the problem and the work being done when the problem occurred

 

Other useful information

 

IP address

 

Oracle Exalytics In-Memory Machine name (system host name)

 

Network or internet domain name

 

Proxy server configuration