You can rate the effectiveness of a solution as many times as you want to.
To rate solution information
- Select the solution.
For instructions on selecting solution, see Finding Records.
- In the Solution Details title bar, click the Rate Solution button.
- On the Solution Rating page, select a rating from 1 to 5 (5 is the best) from the drop-down list.
- Save the record.
Individual user ratings are averaged to determine which solutions appear in the Highest Rated Solutions section on the Solutions Homepage.