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About Usage Tracking in Oracle CRM On Demand

Usage tracking functionality allows companies to monitor and analyze the usage of their Oracle CRM On Demand application, including user usage, application usage, and setup and configuration details. A number of prebuilt reports on usage tracking are provided for reporting on the Oracle CRM On Demand usage. In addition to the prebuilt reports, the Usage Tracking Analysis subject area is available in the Analytics area in Oracle CRM On Demand Answers for companies that want to further analyze their Oracle CRM On Demand usage.

For example, you might want to create reports to provide information about the following:

  • Users who did not sign in during the last 30 days
  • Record types for which no records were created, updated, or deleted in the last 30 days
  • The number of workflow rules, custom fields, and custom tabs that have been created in Oracle CRM On Demand

TIP: For information about reviewing Web services usage, see Reviewing Web Services Utilization.

To access the prebuilt usage tracking reports and to create new reports in the Usage Tracking Analysis subject area, you must have the Usage Tracking privilege in your user role. The Usage Tracking privilege is enabled by default for the company administrator's role.

About the Usage Tracking Privilege

Company administrators can enable the Usage Tracking privilege for other user roles as necessary. However, before you enable the Usage Tracking privilege for a user role, consider the following implications of enabling the privilege:

  • Users who have the Usage Tracking privilege in their user role can access the Usage Tracking Analysis subject area in Oracle CRM On Demand Answers, as well as the prebuilt reports on usage tracking.
  • Access to usage tracking data is not secured by any other access settings, such as the access settings for record types in access profiles and user roles. Therefore, users who have the Usage Tracking privilege in their role can access all of the usage tracking data in the Usage Tracking Analysis subject area.

    Because some of your company's usage data might be considered sensitive, you must ensure that only the appropriate users are granted the Usage Tracking privilege.

  • Usage tracking reporting can result in intensive use of system resources.

If you want to make some usage tracking reports available to certain users, but you do not want the users to have full access to the Usage Tracking Analysis subject area and prebuilt reports, consider creating custom reports that contain the relevant data. Then, you can store the custom reports in a shared reports folder, and give the users access to the shared folder only.

In Oracle CRM On Demand, you can view data about service allotment usage, see Viewing Service Allotment Usage for Your Company and Viewing Historical Service Allotment Usage and data about file and record usage, see Viewing File and Record Utilization Information.

Related Topics

For more information about the Usage Tracking Analysis subject area and about reports, see the following topics:


Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.