Setting Up Assessment Scripts
You can set up assessment scripts to help users to follow consistent processes when collecting data and making decisions. The assessment scripts can be used to qualify leads, assess opportunities, guide customer service interactions, survey customer satisfaction, and so on. The assessment responses are scored, assigned a weight, and compared with a specified threshold to determine the appropriate outcome or course of action.
With Oracle CRM On Demand, you can set up assessment scripts that allow your company to:
To find out more about assessment scripts, or to see step-by-step instructions for creating assessment scripts, see the following:
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