Click a topic to see step-by-step procedures to do the following:
For additional procedures that are common to all records, see Working with Records.
NOTE: Company administrators can customize Oracle CRM On Demand in a variety of ways, such as changing the names of record types, fields, and options in picklists. So, the information you see might differ from the standard information described in the online help.
See the following topics for related claims information:
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