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Adjusting Message Responses

A message response is feedback received from the audience during the presentation of a messaging plan during a particular period. The feedback is based on mouse clicks or taps of a tablet pen made by the presenter. Such feedback is collected continuously throughout a messaging plan delivery and is tracked by time and the specific messaging plan item being presented. For more information on messaging plans, see Messaging Plans.

The message responses that are displayed are collected and populated from the PCD delivery software. The responses that are relevant to past interactions must be displayed in Oracle CRM On Demand. The modification privileges to these responses must be granted only to administrative persons who have authority to retroactively adjust message-plan responses.

Your user role must include the Manage Personalized Content Delivery privilege to work with the Message Response pages.

NOTE: This feature is available in Oracle CRM On Demand Life Sciences Edition only.

To adjust a message response

  1. From either a Call Detail page or Solution Detail page, scroll to the Message Responses related item section, and click New.

    NOTE: If you do not see the Message Responses section in your Call Detail page or Solution Detail page, add this section as described in Changing Your Detail Page Layout, or contact your company administrator.

  2. From the Message Response Edit page, view and adjust the following fields, if required.

    Field

    Description

    Key Message Response Information

    Messaging Plan

    The messaging plan being shown for a given message response. Click the Selector icon to choose an existing messaging plan.

    Sequence

    The sequence number of the messaging plan item corresponding to a particular response. (Required field.)

    Messaging Plan Item

     

    This field identifies the specific messaging plan item being shown with the messaging plan.

    Solution

    The underlying multimedia or graphic file content which is the subject of the response. (Required field.)

    Response

    The preconfigured values for responses are as follows: Continue Discussion, Need Data, Accepted, Not Interested, or Rejected. Select a value from the drop-down list. (Required field.)

    Notes

    Additional descriptive information about the response.

    Section

    A component of a presentation item (for example, a graph) that might be activated during a presentation by the presenter. This component is the subject of a given response value.

    Start Time

    The beginning of the response period when the first message response was received. To adjust, click the calendar icon to select the start date and time. (Required field.)

    End Time

    The end of the response period when the last message response was received. To adjust, click the calendar icon to select the end date and time. (Required field.)

    Duration

    The period (in seconds) between the start time and end time.

    Followup

    The presenter selects this check box during the presentation of a messaging plan to indicate that a follow-up request has been submitted for a particular segment of the messaging plan. (A follow-up request can include sending literature, and so on.) This field is required and is not selected by default.

  3. Save the record if you have adjusted any of the fields.

Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.