About Workflow Actions
You can create multiple actions for a workflow rule, up to a maximum of 25 actions for each rule.
You can create the following types of workflow actions:
Three additional workflow actions are available only in Oracle CRM On Demand for Partner Relationship Management:
For more information on these actions and how you can use them, see Oracle CRM On Demand for Partner Relationship Management Configuration Guide, available from the Oracle CRM On Demand documentation library on Oracle Technology Network.
NOTE: If you specify more than one action for a workflow rule, the actions are performed in the order specified on the workflow rule, starting with the action numbered 1. Each action is completed before the next action starts. After you have created the actions for the workflow rule, you can change the order of the actions. For more information, see Changing the Order of Workflow Rule Actions.
When creating actions for workflow rules, you use Expression Builder to select fields from records and to define expressions to calculate variables. You can merge the record fields and variables in the subject and message body text of an email, the subject and description text of a task, or the new value for a field that you want to update. You can also use Expression Builder to calculate the duration or the end date and time of a wait period in Wait actions on workflow rules. Field names and variables in the expressions you define are replaced by values when the workflow rules are implemented. For more information about Expression Builder, see Expression Builder.
For step-by-step procedures for creating workflow actions, see the following topics:
See the following topics for related workflow information:
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