Escalating Service Requests
You can escalate a service request so that it stands out as an urgent matter.
To escalate a service request
Your company policy determines what actions are taken when a service request is escalated. For example, your company administrator might define a workflow rule that sends an email or generates a task when a service request is escalated.
You can create a filtered list to show all escalated service requests to which you have access.
|Published 5/4/2012||Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.|