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Requesting Certification

You can use Oracle CRM On Demand to request certification for a specific product or set of products.

Before you begin.

Your company administrator must have made the Certification Requests related information section available for the detail page. If the related information section is not displayed on the detail page, click the Edit Layout link, and add the section as a displayed related information section.

To request certification

  1. On the Certification List page, click the name of the certification that you want to request.
  2. In the Certification Requests section of the Certification Detail page, click Request Certification.
  3. On the Certification Request Edit page, select the certification and candidate for certification. Then click Save.

NOTE: Multiple certification requests for the same contact are supported. This is because contacts may have a need to request the same certification more than once, because either the existing certification has expired or a previous request was declined. Oracle CRM On Demand therefore enables multiple requests to be made for the same certification for the same contact as long as the request dates are different.


Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.