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Viewing File and Record Utilization Information

At intervals, Oracle CRM On Demand takes a snapshot of the amount of file and record storage that your company is using. The information is kept for 90 days, after which it is purged from the database. To help you to keep track of the amount of file and record storage that your company uses, you can view details about the following:

  • The number of file attachments that were stored when the snapshot was taken
  • The amount of file storage that was used by your company when the snapshot was taken
  • The number of records that existed for your company when the snapshot was taken

NOTE: Files and records that were deleted but not purged from Oracle CRM On Demand are not included in the calculation of file and record utilization.

The following procedure describes how to view file utilization information.

To view file utilization information

  1. In the upper-right corner of any page, click the Admin global link.
  2. In the Company Administration section, click the Company Administration link.
  3. In the Service Allotment Administration section, click File Utilization to open the File Utilization List page.

    By default, the File Utilization List page displays the Current File Usage list. The Current File Usage list shows the information from the most recent snapshot. If you want to view the information from all of the snapshots taken over the last 90 days, select the All File Usage list in the title bar of the list page.

    The following table describes the information shown on the File Utilization List page.

    Column Name

    Description

    Record Name

    The name of the record type as it appears in the user interface. If your company customized the name of the record type, the customized record type name appears in this column.

    NOTE: If no files were attached to the records of a given record type for your company when the snapshot was taken, then the record type is not listed.

    Number of Files

    The number of files that were attached to the records of the listed record type for your company in Oracle CRM On Demand when the snapshot was taken.

    File Allotment Used (MB)

    The amount, in megabytes, of file storage used by your company in Oracle CRM On Demand to store file attachments for records of the listed record type when the snapshot was taken.

    Date

    The date and time of the snapshot.

The following procedure describes how to view record utilization information.

To view record utilization information

  1. In the upper-right corner of any page, click the Admin global link.
  2. In the Company Administration section, click the Company Administration link.
  3. In the Service Allotment Administration section, click Record Utilization to open the Record Utilization List page.

    By default, the Record Utilization List page displays the Current Record Usage list. The Current Record Usage list shows the information from the most recent snapshot. If you want to view the information from all of the snapshots taken over the last 90 days, select the All Record Usage list in the title bar of the list page.

    The following table describes the information shown in the Record Utilization List page.

    Column Name

    Description

    Record Name

    The name of the record type as it appears in the user interface. If your company customized the name of the record type, the customized record type name appears in this column.

    NOTE: If no records existed for a given record type for your company when the snapshot was taken, then the record type is not listed.

    Record Allotment Used

    The number of records of the listed record type that existed for your company in Oracle CRM On Demand when the snapshot was taken.

    Date

    The date and time of the snapshot.

TIP: For information about using the menu options on the File Utilization List page and the Record Utilization List page, see Working with Lists.


Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.