Print      Open PDF Version of Online Help


Previous Topic

Next Topic

Reviewing Audit Trail Changes with the Master Audit Trail

You can review the audit trail changes that users made to auditable fields for all auditable record types. An audit trail also indicates if auditable record types are created, deleted, or restored.

For new customers and those upgrading Oracle CRM On Demand to this release, if you are auditing specific fields for record types, auditing of record creation, deletion and restoration is enabled by default. If you are not auditing specific fields for record types, all auditing of record creation, deletion, and restoration is disabled. Then customers can change the record level audit settings.

Before you begin. To perform this procedure, your role must include the Access Master Audit Trail privilege and Admin Configuration Audit privilege.

To review audit trail changes with the Master Audit Trail

  1. In the upper-right corner of any page, click the Admin global link.
  2. In the Company Administration section, click the Company Administration link.
  3. In the Company Audit section, click the Master Audit Trail link.

    The Master Audit Trail displays the following values:

    • ID#. The table row ID.
    • Title. The name field of the object.
    • Record Type. The record type being audited.
    • Date. The date when the object was last audited.
    • Last Name. The user’s last name.
    • First Name. The user’s first name.
    • Field Modified. The field modified in the object.
    • Old Value. The previous value of the record.
    • New Value. The new value of the field. If you change the service request priority field from Low to High, then the Old Value field remains as Low, and the New Value field is High. If you delete a record, the Old Value field remains blank, and the New Value field changes to Record Deleted.
    • Date & Time Updated. The time and date when the record was updated.
    • Additional Information. Any supplementary information regarding the modification of the record.

For more information about the audit trail, see Customizing the Audit Trail.


Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.