Call Activity History Analytic Subject Area
This subject area is available in all editions of Oracle CRM On Demand.
The Call Activity History subject area enables sales managers and sales representatives to analyze call activity data by account, contact, activity, owner, product, product category, and date. Unlike the Activity History subject area, the Call Activity History subject area’s metrics are based on the Life Sciences record types related to the activity including: Products Detailed, Samples Dropped, and Promotional Items Dropped. This means that activities that do not have records for one or more of these related child record types cannot be reported on using this subject area. The metrics in this subject area include the following:
You can use the Product Category dimension to summarize call activity metrics for different levels of a product hierarchy, such as brand, submarket, and market.
This subject area has the following dimensions:
The complete list of metrics for this subject area is as follows:
The Account and Contact dimensions include a Book hierarchy, which enables you to analyze metrics and related attributes at any level.
|Published 5/4/2012||Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.|