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Considerations When Turning Off Shared Addresses

If you turn off shared addresses after having turned it on, then the addresses created from that point onwards are unshared addresses. That is, any new address created for an account, contact, dealer, or partner is created only for that record and is not shared with other records. However, the address records that were previously shared among account, contact, dealer, or partner records continue to be shared until they are edited. For example, if you have three accounts (A, B, and C) that share an address, after turning off shared addresses, then the address continues to be shared for the three accounts. If a user edits an address, for example, Account A, then Oracle CRM On Demand creates a new, unshared address record for Account A, but Accounts B and C continue to use the shared address until these addresses are also edited.

NOTE: Before turning off shared addresses you must remove access to address records for end users at your company, remove the Manage Addresses privilege from their user roles, and reset page layouts as required. For information on the procedure to remove this access and privilege, see Updating User Access and the Manage Addresses Privilege Before Turning Off Shared Addresses.

The following considerations apply when turning off shared addresses after this feature was turned on:

  • The company administrator has access to the customization pages. The company administrator who has the Manage Addresses privilege continues to have access to the Oracle CRM On Demand customization pages and can continue to work with the address layouts, field management, and so on.
  • Users can create a new unshared billing or shipping address. Users who create a new account, dealer, or partner can create a new unshared billing or shipping address, or both. Users who create a new contact can create a new unshared primary contact address. The new address is associated only with the newly created record, and it is not available on the top-level Address tab.
  • Users can edit only the address. Users who edit an account, contact, dealer, or partner can edit only the address for that account, contact, dealer, or partner record because shared addresses are turned off. If the address record that is being edited was previously a shared address, then Oracle CRM On Demand creates a new address that is associated only with the edited record, and the address is not available on the top-level Address tab. If the address record that is being edited was not previously a shared address, then the address is edited, but Oracle CRM On Demand does not create a new address. 
  • Orphan deleted addresses might be created. Removing a billing or shipping address from an account, dealer, or partner results in an orphan, deleted address for the account, dealer, or partner. Similarly, removing a primary address from a contact results in an orphan, deleted address for the contact.

For information about turning off shared addresses, see the information on the Enable Shared Addresses setting in Setting Up Your Company Profile and Global Defaults.


Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.