Working with the Solution Homepage
The Solution Homepage is the starting point for managing solutions.
NOTE: Your company administrator can customize the layout of your Solution Homepage. In addition, if your user role includes the Personalize Homepages privilege, you can add sections to the page and remove sections from the page.
Creating a Solution Record
Working with the Solution Lists
The Solution Lists section shows a number of lists. Oracle CRM On Demand comes with a set of standard lists. All standard lists are public and visible to everyone. You and your managers can create additional lists based on different criteria. These custom lists appear above the standard set of lists.
The following table describes the standard lists for Solutions.
To view a list, click the list name.
To create a new list, click New. For more information about creating lists, see Creating and Refining Lists.
To review all available lists, create a new list, or view, edit, or delete an existing list, click Manage Lists. The Manage Lists page also includes the standard lists delivered with Oracle CRM On Demand. These lists are view-only. So, you cannot edit or delete them.
Viewing Recently Viewed Solutions
The My Recently Viewed Solutions section shows the solutions that you viewed most recently.
To expand the list, click the Show Full List link.
Viewing Most Active Solutions
The Most Active Solutions section shows the solutions that have been frequently linked with service requests. High usage can indicate to a service organization the specific areas where customers are being challenged by product and services. Organizations can respond by providing more information to service representatives to help customers or by providing more information to customers directly.
Viewing Highest Rated Solutions
The Highest Rated Solutions section lists the solutions with the highest cumulative ratings given by all individuals.
Adding Sections to Your Solution Homepage
If your user role includes the Personalize Homepages privilege, you can add some or all of the following sections to your Solution Homepage:
The following procedure describes how to add sections to your Solution Homepage.
To add sections to your Solution Homepage
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