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Solution Fields: Import Preparation

The following table contains specific information about setting up your CSV file before importing solutions into Oracle CRM On Demand. This information supplements the guidelines given in the topic Field Type Guidelines for Importing Data. First, you must review the following import information before performing an import.

NOTE: The Default Field column in this table contains only the initial (default) name for each field. It does not contain any names that have been changed for your company in Oracle CRM On Demand. Therefore, if you do not see a specific field when you try to import your data, check with your company administrator to determine the new name for the field.

Default Solution Field Name

Data Type

Maximum Length

Comments

External Unique ID

Text

30

None

FAQ

Text

250

None

Integration ID

Text

30

None

Product Category

Picklist

100

None

Published

Picklist

1

Default valid values are Y and N. These values must be in English, regardless of your language settings.

Service Request Count

Integer

22

None

Solution Currency

Picklist

20

You are not able to edit this picklist. Therefore, the values you import must exactly match the valid values.

Solution Details

Text

16,000

None

Solution Rating

Number

15

You are not able to edit this picklist. Therefore, the values you import must exactly match the valid values.

Status

Picklist

30

Default valid values: Draft, Approved, Obsolete

Title

Text

100

Required field by default.

Related Topics

See the following topics for related information:


Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.