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Oracle CRM On Demand Documentation Library
Release 20
Related Information Support

 

Accessing Oracle Global Customer Support | About My Oracle Support | About Oracle Technology Network | About Oracle Discussion Forums

 

Accessing Oracle Global Customer Support

Oracle customers have access to electronic and telephone support for Siebel Business Applications through Oracle Global Customer Support.

Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html.

International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

About My Oracle Support

My Oracle Support is an online support portal that offers you secure real-time access to support information from Oracle. It is a source of information, diagnostic tools, and support assistance. My Oracle Support provides a repository of technical articles, Service Request (SR) access, and the ability to create a personalized home page.

Log in to My Oracle Support to access the My Oracle Support Welcome Center (Doc ID 873313.1) from the Getting Started area. The Getting Started area is your single resource for information, training, and reference materials that will help you get started using My Oracle Support. The Getting Started region on the Dashboard tab will help you learn how to effectively use My Oracle Support.

Only designated contacts of licensed customers have access to My Oracle Support.

About Oracle Technology Network

Oracle Technology Network (OTN) is a community of application developers, database administrators, system administrators, system developers, and architects using industry-standard technologies with Oracle products. It is also a comprehensive source of technical information for Oracle products and technologies.

Members collaborate online to share real-world expertise and best practices for designing, building, deploying, managing, and optimizing Oracle Applications. OTN also provides free developer workshops across the globe, as well as sponsoring third-party conferences, user group meetings, and events.

The latest Oracle CRM On Demand Documentation Library can be found on OTN in the Support section under Documentation.

About Oracle Discussion Forums

Oracle Discussion Forums is an interactive community for sharing information, questions, and comments about Oracle products and related technologies. A product manager moderates each discussion forum. Knowledgeable users from the community visit each discussion forum frequently. Oracle Discussion Forums is designed only for peer-to-peer knowledge sharing: users who require urgent support should use My Oracle Support.

   

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