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Oracle® Fusion Middleware User's Guide for Oracle Identity Manager
11g Release 2 (11.1.2)

Part Number E27151-04
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4 Accessing Oracle Identity Self Service

The login page provides the ability to log in, and provides a starting point for all unauthenticated operations. This page is displayed when you access Oracle Identity Self Service without authenticating either natively to Oracle Identity Manager or by using SSO.

Typical tasks you can perform before logging in to Identity Self Service include:

4.1 Connecting to Oracle Identity Self Service

To log in to Oracle Identity Self Service:

Note:

  • If Oracle Identity Manager is configured to support native authentication, then the login link redirects you to a form in which you can authenticate by using your Oracle Identity Manager username and password.

  • If Oracle Identity Manager is configured to support Single Sign-On (SSO), then the login link redirects you to the SSO application login page.

  1. Go to the Identity Self Service login page.

  2. In the User ID field, enter your username.

  3. In the Password field, enter your password.

  4. Click Sign In. If you are successfully authenticated, then you are logged in and directed to the main page in the authenticated context.

    The login attempt might generate an error because of the following reasons:

    • Incorrect credentials: If the user name and password entered are not correct, then an error message is displayed. This may be because of the following reasons:

      • Username does not exist

      • Password is incorrect

      • Username exists but the user is deleted

    • Locked account: If the account is locked, then you are not allowed to log in even if the credentials are correct.

    • Disabled user: If your user account is disabled, then you are not allowed to log in.

  5. If your password has expired, then the Change Password form is displayed. You are not allowed to proceed to the main page of the console without changing the password. Enter a new password, and click Sign In.

  6. If the system requires you to specify challenge responses, then specify it and click Submit.

    Alternatively, you can click Cancel if you want to avoid setting challenge questions and logging on to Identity Self Service. You set challenge questions to reset your password without calling the helpdesk. Note that these challenge questions are a unique set of questions and answers. See "Setting Challenge Questions and Response" for more information about setting challenge questions and response.

If you attempting to access a page, for example the Pending Approvals page, and you are checking for the pending approvals from a link and you are not logged in already, then you are redirected to the login page. Follow the login instruction provided in this section to log in to Oracle Identity Manager. However, you will be directed to the page you are attempting to access, the Pending Approvals page, instead of the main page of Identity Self Service.

4.2 Retrieving Forgotten User Login

If you have forgotten your user login, then you can retrieve it by performing the following steps:

  1. In the Identity Self Service login page, click Forgot User Login. The Forgot User Login page is displayed.

  2. In the Email Address field, enter the email address associated with your user login.

  3. Click Submit. An email is sent to the specified email address with further instructions.

    If you enter an incorrect email address, then an error message is displayed stating that the specified email address does not exist.

4.3 Resetting Forgotten Password

To reset your forgotten password:

  1. In the Identity Self Service login page, click Forgot Password?. The Forgot Password page is displayed.

  2. In the User Login field, enter your user name to allow Oracle Identity Manager to locate your user record. Then click Next. The Please answer your challenge questions page is displayed.

  3. In this step, the wizard provides the challenge questions that you set during user registration to verify your user identity. Enter your responses to the challenge questions, and then click Next. The Please enter new password page is displayed.

  4. In this step, enter the new password that you want to set, and click Save. The following are the possible outcomes of these steps:

    • If Oracle Identity Manager does not find the username you provided, then an error message stating that the user account is invalid is displayed.

    • If the challenge responses specified do not match the ones set during user registration, then an error message stating that the number of questions answered correctly does not match the number of correct answers required.

    • If you satisfy the identity verification criteria (in other words, identifying yourself and answering the challenge questions), but the new password failed to satisfy configured password policies, then an error message is displayed along with details about the password policy.

    • If you satisfy the identity verification criteria and the password is successfully set, then the next page is displayed with a message that the password has been changed. This also unlocks your user account if it was locked by self (not locked by the system administrator manually). Click Back to Login to view the login screen from where you can log in to Oracle Identity Manager.