1 Introduction to Troubleshooting

This chapter provides a summary of Oracle Fusion Applications information.

This chapter contains the following topics:

• Where to Find Detailed Troubleshooting Information

• General Oracle Fusion Applications Issues

1.1 Where to Find Detailed Troubleshooting Information

Table 1-1 provides information on where to find troubleshooting information for your Oracle Fusion Applications environment.

Table 1-1 Troubleshooting Documentation Resources

Troubleshooting Area	Documentation
Oracle Fusion applications	Section 1.2, "General Oracle Fusion Applications Issues"
Installation	The following sections in the Oracle Fusion Applications Installation Guide: "Troubleshooting Tips for Database Installations" "Troubleshooting the Provisioning Process"
Patching	The following section in the "Patch Monitoring and Troubleshooting" chapter in the Oracle Fusion Applications Patching Guide: "Monitoring and Troubleshooting Patches" "Troubleshooting RUP Installer Sessions" "Troubleshooting Language Pack Installer Sessions"
Performance, scalability, reliability	"Troubleshooting Performance, Scalability, Reliability" chapter in the Oracle Fusion Applications Performance and Tuning Guide
Component Areas
Oracle Business Intelligence	Oracle BI Enterprise Edition and Oracle Business Intelligence Publisher: Chapter 2, "Troubleshooting Oracle BI Enterprise Edition and Oracle Business Intelligence Publisher" Oracle Enterprise Performance Management: Chapter 4, "Troubleshooting Oracle Enterprise Performance Management" Oracle Transactional Business Intelligence: Chapter 6, "Troubleshooting Oracle Fusion Transactional Business Intelligence" Oracle Business Intelligence Applications Data Warehouse Administration Console: "Troubleshooting DAC" in the Oracle Fusion Middleware User's Guide for Oracle Business Intelligence Data Warehouse Administration Console
Oracle Enterprise Crawl and Search Framework	Chapter 3, "Troubleshooting Oracle Enterprise Crawl and Search Framework"
Oracle Enterprise Scheduler	Chapter 5, "Troubleshooting Oracle Enterprise Scheduler"
Oracle Identity Management	Chapter 7, "Troubleshooting Oracle Identity Management"
Oracle Metadata Repository	Chapter 8, "Troubleshooting Oracle Metadata Repository"
Oracle SOA Suite	Chapter 9, "Troubleshooting Oracle SOA Suite"
Oracle WebCenter Content	Chapter 10, "Troubleshooting Oracle WebCenter Content"
Oracle WebCenter Portal	Chapter 11, "Troubleshooting Oracle WebCenter Portal"

1.2 General Oracle Fusion Applications Issues

The following resources provide common Oracle Fusion applications issues users may encounter:

• "Troubleshooting Customizations" section in the Oracle Fusion Applications Extensibility Guide

• "Troubleshooting UI Shell Issues" section in the Oracle Fusion Applications Developer's Guide

This section describes additional application-specific errors you can resolve for end users:

• File Uploads Fail

• Search Is Not Available for an Oracle Fusion Application

1.2.1 File Uploads Fail

Problem

When the end user attempts to upload a file that is too large, the application displays the following message:

Warning: The file upload failed.
The file could not be uploaded because it is too large.

Solution

Replace the entire org.apache.myfaces.trinidad.webapp.UploadedFileProcessor class with the <uploaded-file-processor> element in the trinidad-config.xml configuration files. see the "What You May Need to Know About Temporary File Storage" section in the Oracle Fusion Middleware Web User Interface Developer's Guide for Oracle Application Development Framework (Oracle Fusion Applications Edition).

1.2.2 Search Is Not Available for an Oracle Fusion Application

Problem

The Search area in the global area of an Oracle Fusion application does not display

Description of the illustration appsearch.gif

Solution

To resolve this problem, perform the procedure in the "Enable the Oracle Fusion Applications Search UI" section of the Oracle Fusion Applications Administrator's Guide.