|Oracle® Fusion Applications Customer Relationship Management Enterprise Deployment Guide
11g Release 1 (11.1.4)
Part Number E16684-11
|PDF · Mobi · ePub|
This chapter provides an overview of the enterprise topology for Oracle Fusion Customer Relationship Management.
This chapter includes the following topics:
An enterprise deployment is an Oracle guidelines blueprint based on proven Oracle high-availability and security technologies and recommendations for Oracle Fusion Applications. The guidelines described in these blueprints span all Oracle products across the entire technology stack: Oracle Database, Oracle Fusion Middleware, Oracle Fusion Applications, and Fusion Middleware Control.
An Oracle Fusion Applications enterprise deployment:
considers various business Service Level Agreements (SLA) to make high-availability guidelines as widely applicable as possible
leverages database grid servers and storage grid with low-cost storage to provide highly resilient, lower cost infrastructure
uses results from extensive performance impact studies for different configurations to ensure that the high-availability architecture is optimally configured to perform and scale to business needs
enables control over the length of time to recover from an outage and the amount of acceptable data loss from a natural disaster
uses Oracle guidelines and recommended architecture, which are independent of hardware and operating systems.
This document focuses on enterprise deployments in Linux environments. Enterprise deployments can also be implemented in UNIX and Windows environments.
Oracle Fusion Applications are a unified suite of business applications designed to unify personal and enterprise processes. It unifies transactional Oracle SOA Suite and business processes, business intelligence, and collaborative technologies in a seamless user experience. Oracle Fusion Applications can be easily integrated into a service-oriented architecture and made available as software as a service.
Oracle Fusion Applications offer a strong functional value by providing:
Installed based demand (for example, unified global payroll module)
Competitive differentiation (for example, Distributed Order Orchestration)
Revenue generation (for example, sales territory management)
Oracle Fusion Applications incorporate best practice business processes, including those from Oracle E-Business Suite, PeopleSoft, Oracle On Demand, JD Edwards, and Siebel.
Oracle Fusion Applications are standards-based, making them highly adaptable. This standards-based technology allows you to respond effectively to change with flexible, modular, user-driven business software that is powered by best-in-class business capabilities built on open standards. Its technology framework includes the following products:
Oracle WebCenter Portal provides design time and runtime tools for building enterprise portals, transactional websites, and social networking sites.
Oracle Business Intelligence 11g provides a full range of business intelligence capabilities that allow you to collect, present, and deliver organizational data.
Hyperion extends Oracle's business intelligence capabilities to offer the most comprehensive system for enterprise performance management.
Oracle WebCenter Content enables you to leverage document management, Web content management, digital asset management, and records retention functionality to build and complement your business applications.
Oracle SOA Suite provides an enterprise architecture that supports building connected enterprise applications to provide solutions to business problems.
Oracle WebLogic Server is a scalable, enterprise-ready Java Platform, Enterprise Edition (Java EE) application server.
Oracle JDeveloper is an integrated development environment with end-to-end support for modeling, developing, debugging, optimizing, and deploying Java applications and Web services.
Oracle Enterprise Manager Fusion Middleware Control offers business-driven applications management, integrated application to disk management, and integrated systems management and support experience.
Oracle Identity Management enables organizations to manage the end-to-end life cycle of user identities and to secure access to enterprise resources and assets.
For more information, see the Oracle Fusion Applications Concepts Guide.
The Oracle Fusion Applications configurations discussed in this guide are designed to ensure security of all invocations, maximize hardware resources, and provide a reliable, standards-compliant system for enterprise computing with a variety of applications.
The security and high-availability benefits of the Oracle Fusion Applications configurations are realized through isolation in firewall zones and replication of software components.
The enterprise deployment architectures are secure because every functional group of software components is isolated in its own demilitarized zone (DMZ), and all traffic is restricted by protocol and port. The following characteristics ensure security at all needed levels, as well as a high level of standards compliance:
Configure external load balancers to redirect all external communication received on port 80 to port 443.
The Oracle Technology Network (
http://www.oracle.com/technetwork/index.html) provides a list of validated load balancers.
Communication from external clients does not go beyond the Load Balancing Router (LBR) level.
Components are separated in different protection zones: the Oracle Web Tier, application tier, and the data tier. Moreover, Oracle Identity Management (IDM) has its own protection zones like Oracle Web Tier, Applications tier and Data tier
No direct communication from the Load Balancing Router to the data tier is allowed.
Direct communication between two firewalls at any one time is prohibited.
If a communication begins in one firewall zone, it must end in the next firewall zone.
Oracle Internet Directory (OID) is isolated in the data tier.
All communication between components across protection zones is restricted by port and protocol, according to firewall rules.
The enterprise deployment architectures are highly available, because each component or functional group of software components is replicated on a different computer, and configured for component-level high availability.
The following terminology is used in this enterprise deployment guide:
Oracle home: An Oracle home contains installed files necessary to host a specific product. For example, the SOA Oracle home contains a directory that contains binary and library files for Oracle SOA Suite. An Oracle home resides within the directory structure of the Middleware home. Each Oracle home can be associated with multiple Oracle instances or Oracle WebLogic Server domains.
ORACLE_BASE: An alternate way of specifying the path
/u01/oracle. Stores binaries, configuration, and Oracle Inventory.
WebLogic Server home: A WebLogic Server home contains installed files necessary to host a WebLogic Server. The WebLogic Server home directory is a peer of Oracle home directories and resides within the directory structure of the Middleware home.
Middleware home: A Middleware home consists of the Oracle WebLogic Server home, and, optionally, one or more Oracle homes. A Middleware home can reside on a local file system or on a remote shared disk that is accessible through NFS.
Oracle instance: An Oracle instance contains one or more active middleware system components, for example Oracle Web Cache, Oracle HTTP Server or Oracle Internet Directory. You determine which components are part of an instance, either at install time or by creating and configuring an instance at a later time. An Oracle instance contains files that can be updated, such as configuration files, log files, temporary files.
Domain: The basic administrative unit of Oracle WebLogic Server.
Managed Server: Hosts business applications, application components, Web services, and their associated resources. To optimize performance, Managed Servers maintain a read-only copy of the domain's configuration document. When a Managed Server starts, it connects to the domain's Administration Server to synchronize its configuration document with the document that the Administration Server maintains.
failover: When a member of a high availability system fails unexpectedly (unplanned downtime), in order to continue offering services to its consumers, the system undergoes a failover operation. If the system is an active-passive system, the passive member is activated during the failover operation and consumers are directed to it instead of the failed member. The failover process can be performed manually, or it can be automated by setting up hardware cluster services to detect failures and move cluster resources from the failed node to the standby node. If the system is an active-active system, the failover is performed by the load balancer entity serving requests to the active members. If an active member fails, the load balancer detects the failure and automatically redirects requests for the failed member to the surviving active members. See Oracle Fusion Middleware High Availability Guide for information on active-active and active-passive systems.
failback: After a system undergoes a successful failover operation, the original failed member can be repaired over time and be re-introduced into the system as a standby member. If desired, a failback process can be initiated to activate this member and deactivate the other. This process reverts the system back to its pre-failure configuration.
hardware cluster: A hardware cluster is a collection of computers that provides a single view of network services (for example: an IP address) or application services (for example: databases, Web servers) to clients of these services. Each node in a hardware cluster is a standalone server that runs its own processes. These processes can communicate with one another to form what looks like a single system that cooperatively provides applications, system resources, and data to users.
A hardware cluster achieves high availability and scalability through the use of specialized hardware (cluster interconnect, shared storage) and software (health monitors, resource monitors). The cluster interconnect is a private link used by the hardware cluster for heartbeat information to detect node death. Due to the need for specialized hardware and software, hardware clusters are commonly provided by hardware vendors such as HP, IBM, and Dell. While the number of nodes that can be configured in a hardware cluster is vendor dependent, for the purpose of Oracle Fusion Applications high availability, only two nodes are required. Hence, this document assumes a two-node hardware cluster for high availability solutions employing a hardware cluster.
cluster agent: The software that runs on a node member of a hardware cluster that coordinates availability and performance operations with other nodes. Clusterware provides resource grouping, monitoring, and the ability to move services. A cluster agent can automate the service failover.
clusterware: Software that manages the operations of the members of a cluster as a system. It allows one to define a set of resources and services to monitor via a heartbeat mechanism between cluster members and to move these resources and services to a different member in the cluster as efficiently and transparently as possible.
shared storage: Shared storage is the storage subsystem that is accessible by all the computers in the enterprise deployment domain. Among other things, the following is located on the shared disk:
Middleware Home software
AdminServer Domain Home
Java Message Service (JMS)
Tlogs (where applicable)
Managed server homes can also be optionally located in the shared disk. The shared storage can be a Network Attached Storage (NAS), a Storage Area Network (SAN) or any other storage system that multiple nodes can access simultaneously and can read/write.
primary node: The node that is actively running an Oracle Fusion Applications instance at any given time and has been configured to have a backup/secondary node. If the primary node fails, Oracle Fusion Applications instance is failed over to the secondary node. This failover can be manual or automated using the Clusterware for Administration Server. For a server migration based scenario, WebLogic Whole Server Migration is used for automated failover.
secondary node: The node that is the backup node for an Oracle Fusion Applications instance. This is where the active instance fails over when the primary node is no longer available. See the definition for primary node in this section.
network host name: Network host name is a name assigned to an IP address either through the
/etc/hosts file or through DNS resolution. This name is visible in the network that the computer to which it refers to is connected. Often, the network host name and physical host name are identical. However, each computer has only one physical host name but may have multiple network host names. Thus, a computer's network host name may not always be its physical host name.
physical host name: This guide differentiates between the terms physical host name and network host name. This guide uses physical host name to refer to the "internal name" of the current computer. On UNIX, this is the name returned by the
Physical host name is used by Oracle Fusion Middleware to reference the local host. During installation, the installer automatically retrieves the physical host name from the current computer and stores it in the Oracle Fusion Middleware configuration metadata on disk.
physical IP: Physical IP refers to the IP address of a computer on the network. In most cases, it is normally associated with the physical host name of the computer (see the definition of the physical host name). In contrast to a virtual IP, it is always associated with the same computer when on a network.
switchover: During normal operation, active members of a system may require maintenance or upgrading. A switchover process can be initiated to allow a substitute member to take over the workload performed by the member that requires maintenance or upgrading, which undergoes planned downtime. The switchover operation ensures continued service to consumers of the system.
switchback: When a switchover operation is performed, a member of the system is deactivated for maintenance or upgrading. When the maintenance or upgrading is completed, the system can undergo a switchback operation to activate the upgraded member and bring the system back to the pre-switchover configuration.
virtual host name: Virtual host name is a network addressable host name that maps to one or more physical computers via a load balancer or a hardware cluster. For load balancers, the name "virtual server name" is used interchangeably with virtual host name in this book. A load balancer can hold a virtual host name on behalf of a set of servers, and clients communicate indirectly with the computers using the virtual host name. A virtual host name in a hardware cluster is a network host name assigned to a cluster virtual IP. Because the cluster virtual IP is not permanently attached to any particular node of a cluster, the virtual host name is not permanently attached to any particular node either.
Whenever the term "virtual host name" is used in this document, it is assumed to be associated with a virtual IP address. In cases where just the IP address is needed or used, it will be explicitly stated.
virtual IP: (Cluster virtual IP, load balancer virtual IP.) Generally, a virtual IP can be assigned to a hardware cluster or load balancer. To present a single system view of a cluster to network clients, a virtual IP serves as an entry point IP address to the group of servers which are members of the cluster. A virtual IP can be assigned to a server load balancer or a hardware cluster.
A hardware cluster uses a cluster virtual IP to present to the outside world the entry point into the cluster (it can also be set up on a standalone computer). The hardware cluster's software manages the movement of this IP address between the two physical nodes of the cluster while clients connect to this IP address without the need to know which physical node this IP address is currently active on. In a typical two-node hardware cluster configuration, each computer has its own physical IP address and physical host name, while there could be several cluster IP addresses. These cluster IP addresses float or migrate between the two nodes. The node with current ownership of a cluster IP address is active for that address.
A load balancer also uses a virtual IP as the entry point to a set of servers. These servers tend to be active at the same time. This virtual IP address is not assigned to any individual server but to the load balancer which acts as a proxy between servers and their clients.