This image shows a screen capture of the Call Begin informant. A Description is shown at the top of the image, with the text "The Call Begin informant starts the session after the customer's call enters the IVR system. Logic could be added here to pre-populate certain values (example: customer profile) that may be used later on." An Advanced button is shown to the right of the Description.
Below the Description are tabs for Request, Logic, and Asynchronous Logic. The Request tab is selected. A Session Keys field is shown, along with an External System drop-down list, an Order field, and an option for Force Session Close. A Select button is shown to the right of the Session field.
Below these fields, a Request Data table is shown with columns for Incoming Parameter, Type, Array, and Session Attribute. Add and Remove buttons are located to the right of the table.