This image shows a screen capture of the Choice Analysis Trends report for the Credit Protection choice. The tab "Analysis" and the subtab "Trends" are selected. Report Settings appear as follows:

• Time Window 1: Oct 1, 2003 - Dec 31, 2003

• Time Window 2: Since Jan 1, 2004

• Offer Acceptance Level: Interested

• Channel: All

• Show Incomplete Time Window: Selected

• Minimum Predictiveness: 1

• Minimum Absolute Percent Change: 1

The lower portion of the screen shows a report titled "Changes in Predictiveness of Entity Attributes for Credit Protection." Attributes shown include:

• customer Age

• customer Amount Of Pending Transactions

• customer CallReason