This image shows a screen capture of the Entity Analysis Trends report for the Customer entity. The tab "Analysis" and the subtab "Trends" are selected. Report Settings appear as follows:
Time Window 1: February 2004
Time Window 2: Since Mar 1, 2004
Attribute: customer CallReason
Show Incomplete Time Window: Selected
Minimum Count: 0
Minimum Absolute Percent Change: 1
The lower portion of the screen shows a report titled "Changes in counts for Customer." It shows customer CallReasons, including Rewards related questions, Grace period request, and Card stolen.