This appendix describes solutions to common problems that you might encounter when installing Oracle Service Bus. It contains the following topics:
If you encounter an error during installation:
Read the Oracle Fusion Middleware Release Notes for Linux x86 or Oracle Fusion Middleware Release Notes for Microsoft Windows (32-Bit) (depending on your platform) for the latest updates. The most current version of the release notes is available on the Oracle Fusion Middleware 11 g Release 1 (11.1.1) Documentation page on Oracle Technology Network:
Click the View Library link for the documentation library corresponding to your release. The Release Notes are available in the library.
Verify your system and configuration is certified. Refer to the System Requirements and Supported Platforms for Oracle Fusion Middleware 11gR1 document on the Oracle Fusion Middleware Supported System Configurations page:
Verify your system meets the minimum system requirements. Refer to the System Requirements and Specifications document:
If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.
If an error occurred while the Installer is copying or linking files:
Note the error and review the installation log files.
Remove the failed installation.
Correct the issue that caused the error.
Restart the installation.
This section contains information about the log files that are created when running the Oracle Service Bus installer and the Oracle Fusion Middleware Configuration Wizard. Log files contain information that can help you troubleshoot problems with your installation or configuration.
The installer writes logs files to the
/log (on UNIX operating systems) or
\logs (on Windows operating systems) directory. On UNIX systems, if you do not know the location of your Oracle Inventory directory, you can find it in the
/oraInst.loc file. On Windows systems, the default location for the inventory directory is
The following install log files are written to the log directory:
This is the main log file.
This log file contains the output and error streams during the installation.
This file is used by the installer GUI to keep track of internal information.
This log file contains the overall statistics like time taken to complete the installation, as well as configuration, memory and CPU details.
This log file contains the output stream of the copy session.
If you start the installer with the
-printtime parameter, the
.log files are created in the same directory:
This file contains information for the amount of time taken to move between screens (applicable for GUI installations only).
This file contains time information for the copy session.
If you start the installer with the
-printmemory parameter, the
.log file is created. This file contains memory usage information for the copy session.
On UNIX operating systems:
./config.sh -log=log_filename -log_priority=log_level
On Windows operating systems:
config.cmd -log=log_filename -log_priority=log_level
See Table D-1 for more details about the
Specify the location of your log file.
If you specify an absolute path with your
Other values that can be specified with
Specify the level of detail you want included in your logs.
The acceptable values are listed below, from most detailed to least detailed:
If you cannot solve a problem using the information in this appendix, look for additional information in My Oracle Support (formerly MetaLink) at
If you cannot find a solution to your problem, open a service request.