End users access in-application support in one of two ways. The first is via a help link, button, or menu item in the recorded target application. This option is called help integration and requires an application administrator to make minor configuration changes in the target application to enable the Player context-sensitive help. The second option, called SmartHelp, is to install a toolbar button in a browser in which a user launches the target application. This is installed as a browser add-on and may require the help and approval of your Information Technology resources. 

Applications supported by: 

SmartHelp only 

Oracle (Siebel) CRM On Demand 

Oracle Transportation Management 

SAP NetWeaver Portal 

Any browser-based application with HTML user interface (as long as the browser/version is supported by SmartHelp)

Help Integration only 

JD Edwards World 

SAP GUI for Windows 

Either SmartHelp or Help Integration 

Agile CNM 

Agile PLM 

JD Edwards EnterpriseOne 

Microsoft Dynamics CRM (version 4) 

Oracle E-Business Suite (SmartHelp not supported for Oracle Java Forms) 

Oracle (Hyperion) EPM

Oracle Fusion Applications 

Oracle Knowledge Center 

PeopleSoft 

Primavera P6 
Primavera Contracts Management

SAP GUI for HTML 

Siebel CRM (On Premise) 

Refer to the following information for the general steps to implement SmartHelp or help integration. 

Implement SmartHelp 

• Obtain content in the form of a Player package that an author created and published from the Developer.
   
• Configure content using the In-Application Support Player Configuration utility to set options for SmartHelp. See Configure SmartHelp.
   
• Deploy content to a web server.
   
• Install SmartHelp by deploying a link or pushing it to the end users. See Install SmartHelp for Browser-based Applications.

Implement Help Integration 

• Obtain content in the form of a Player package that an author created and published from the Developer.
   
• Configure content using the In-Application Support Player Configuration utility to set options for help integration. See Application-Specific Configuration Settings.
   
• Deploy content on a Web server.Integrate Help into the target application by adjusting settings in the target application to launch the content. See the appropriate section for your application in Integrate Help for Target Applications.

Details about each step are in the following sections.