End users access in-application support in one of two ways. The first is via a help link, button, or menu item in the recorded target application. This option is called help integration and requires an application administrator to make minor configuration changes in the target application to enable the Player context-sensitive help. The second option, called SmartHelp, is to install a toolbar button in a browser in which a user launches the target application. This is installed as a browser add-on and may require the help and approval of your Information Technology resources.
Applications supported by:
SmartHelp only
Oracle (Siebel) CRM On Demand
Oracle Transportation Management
SAP NetWeaver Portal
Any browser-based application with HTML user interface (as long as the browser/version is supported by SmartHelp)
Help Integration only
JD Edwards World
SAP GUI for Windows
Either SmartHelp or Help Integration
Agile CNM
Agile PLM
JD Edwards EnterpriseOne
Microsoft Dynamics CRM (version 4)
Oracle E-Business Suite (SmartHelp not supported for Oracle Java Forms)
Oracle (Hyperion) EPM
Oracle Fusion Applications
Oracle Knowledge Center
PeopleSoft
Primavera P6
Primavera Contracts Management
SAP GUI for HTML
Siebel CRM (On Premise)
Refer to the following information for the general steps to implement SmartHelp or help integration.
Implement SmartHelp
Implement Help Integration
Details about each step are in the following sections.