To start the Knowledge Center, you may need to log in depending on the authentication method used. If required to log in, you need to log in with a valid user account. Depending on your setup, you may also see a Workgroup field. A workgroup is a collection of users, user groups, and knowledge paths. If there is more than one workgroup on the server, you may need to select a workgroup.
If you do not want to enter user credentials each time you log in, the Save my username and password option can be enabled. You can then bypass the Login page, starting with the next session. When you enable this option, the Home page appears each time the Knowledge Center starts. This option does not appear if your administrator has disabled it.
A user account may have dates attached to it. If your administrator sets a start date for your account, you cannot log into the system until the start date. If you attempt to log in before the start date, a message appears, informing you that your account will not be activated until mm/dd/yyyy. If your administrator set an end date for your account, you cannot log in after that date. Depending on the options set for you, you may receive a message that your account will expire in x days. The message appears in red text on the home page. If you attempt to log into the Knowledge Center with an expired account, a message appears, informing you that your account expired on mm/dd/yyyy. If dates are not set, your account is valid as soon as it is created and does not expire.
If you want the Knowledge Center to appear in a language that is different than what is used for the Login page, you can choose a language from the list of available languages.
To log in to Knowledge Center:
Forgot Your Password Link
If you forget your password, you can use the Forgot your password? link (if the administrator has enabled this setting on the server). This link allows you to enter either your username or your e-mail address. When you click OK, a message is automatically submitted to the administrator. You will then receive an e-mail message from the administrator that contains a link to a page where you can reset your password.
To log in if you have forgotten your password:
Table of Contents